Theshiningindia — product not received

Address:	Surat, Gujarat
Website:	[email protected]

I had ordered on 14th feb.2019. I was told that delivery will be done in 12 to 14 days but it has not yet happened and after sending money, we put 3 to 4 reminder mail to customer service but still no response
And not reached helpine no. After 16th feb.2019
Please find my order no. Is 82592 or send me my money back. Please help and resolve the complain