Torq03- Ezone — My Game Card Amout is deemed invalid in covid

Address:

Outer ring road, ORR

Hi,

I got a game card from you on 22nd Feb 2020, after which covid happened and we were unable to use the card.
We left the city to be with family and returned only in May 2022. Since then I am trying to use the card, but I am told my hard earned money is taken away and I can't use it as its over a year. The last covid wave ended only in December, 2021. Do you expect us to be in public place in such situation.
I need my money back, this isnt fair. Thats my hard earned money which I can't just let someone take away.

Please take action as needed.

Thanks,
Amit Kumar