I am writing to formally escalate my ongoing concern regarding the unresolved service request for my Toshiba TV (Complaint No.[protected], Dt. 27.7.25). Despite multiple follow-ups—including my most recent message marked REMINDER — 2—I have yet to receive any response or update from your support team.
While I appreciate the technician’s initial visit and diagnosis, the absence of further communication or resolution has been deeply disappointing. As a customer, I believe timely updates and accountability are fundamental to service excellence.
I request your urgent intervention to:
Confirm the current status of my complaint
Provide a clear and time-bound resolution plan
Ensure acknowledgment of this escalation within 48 hours
I trust you will treat this matter with the seriousness it warrants. I remain hopeful that Toshiba will uphold its commitment to customer satisfaction.
Warm regards,
Ajay Jain
[protected]
[protected]@gmail.com Was this information helpful? | 
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