Tourscave — Tour cancellation and not issuing us the refund amount 1.25lakhs

Address: Sanwal and Chaddha Complex, Durga City Center, Haldwani, Nanital Uttarakhand 263139

Website: tourscave.com

⭐ 0/5 — Tourscave [Agent ARPIT] — 16 Months of Broken Promises, ₹1.25 Lakh Withheld, Written Refund Commitment Dishonoured
A family’s complete experience — December 2024 to April 2026

How it started — December 2024:
We approached Tourscave in December 2024 to plan a Singapore + Royal Caribbean cruise package to celebrate our child’s first birthday in February 2025. We paid ₹50, 000 as advance. The agent (Arpit) never provided a legitimate cruise booking reference. When we asked, he claimed Royal Caribbean only releases confirmation numbers after full payment — a policy we later found highly suspicious.

In early January 2025, the HMPV virus was spreading widely. As parents of an infant, we made the responsible decision not to travel internationally with our baby. We informed Tourscave and requested our ₹50, 000 back. The agent refused outright.Instead, he unilaterally converted our money into a “credit note.”
He held ₹50, 000 of our money for nearly one full year.

We returned in good faith — December 2025:
In December 2025, trusting him with our credit, we approached Tourscave again. This time we asked for something far simpler — a basic Singapore city tour only. No cruise. Just a city visit for our family of three. We paid an additional amount bringing the total to ₹1, 20, 000.

Warning from his own vendor — Chennai visa agent:
When we went to the Singapore visa processing office in Chennai — arranged by Tourscave himself — the visa agent there directly warned us: “This guy is a cheating person. I don’t know how you are going to travel.”

No genuine bookings made:
Despite full payment, no legitimate hotel confirmation was ever provided. When we independently contacted Hotel Boss Singapore using the confirmation number Tourscave gave us — the hotel had no record of booking !!!

One day before our departure, our infant was hospitalized with high fever. We submitted the doctor’s certificate immediately. Tourscave responded with a formal email acknowledging the medical emergency and committing in writing to the following:
∙ Total paid: ₹1, 20, 000
∙ Visa charges (claimed non-refundable): ₹15, 000
∙ Credit note: ₹50, 000
∙ Refundable amount: ₹55, 000 — to be processed within 14–17 working days
This written commitment is now over 3 months old. Not a single rupee has been paid.

3 months of broken promises:

After the written refund commitment, we received the following excuses on repeat across three WhatsApp numbers (as he progressively blocked us): “supplier delay, ” “Singapore team update pending, ” “year-end closing, ” “bank holiday, ” “by EOD, ” “by Tuesday, ” “by this weekend, ” “by Monday, ” “in 30 minutes, ” “I’m driving, ” “I’m in Kashmir, ” “I’m in a meeting” — at least 20+ broken commitments documented in chat.
As of April 2, 2026 — our primary number has been blocked. Zero refund received.

Documented abuse toward our family:
∙ Told my wife to “shut up” “fraud”
∙ Said “come if you have guts” when we mentioned legal action
∙ Said “let me see your real face also”
∙ Called my wife “fake” and threatened her with a legal notice for posting honest reviews— after holding our money for 16 months
∙ Responded to my wife’s audio of our crying baby with more empty promises
∙ Told us “I’m not here to listen to your personal challenges” when we explained our child was ill

Additional fraud attempt:

After my wife posted honest reviews out of desperation, scammers impersonating Tourscave contacted her through a fake email ([protected]@gmail.com) and attempted a cardless ATM fraud. She narrowly escaped losing an additional ₹20, 000. This is a known predatory pattern targeting victims of travel fraud.

Do not give Tourscave a single rupee. They will take your money, hold it for as long as they can, deliver nothing, and abuse you when you ask for it back. This is not a travel company. This is a fraud operation.