Tpsl India — Money deducted but not transferred to receiver account or refund to me

Address:Bharatpur

I have done my payment on 23rd January 2022 by UPI ID of gpay to nagar nigam bharatpur of rupees 46620.money has been deducted from my account but transaction is failed and amount is not refunded to me till date.please sir solve my problem ASAP and refund my amount..
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    Bharatpur
    India
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