Tpslqr — money deducted but payment not done

Sir i have paid by google pay tpslqr, the payment deducted from my account but the mahavitran not received the payment and the google pay tpslqr showing paid and showing it reflected 3 working days but it has done 13 days but the mahavitran not received the payment and my bill is showing due please tell what should i do.
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