Trans Cargo Movers & Packers — 1 bhk house shifting. a table is broken at the time of delivery

Address:	6TH CROSS STREET, ASHTALAKSHMI AVENUE, SENEERKUPPAM, POONAMALLEE, CHENNAI, INDIA, Chennai, Tamil Nadu, 600056
Website:	chennaipackermover.com

Items delivered on: october 17, 2019
Description:
1 bhk house shifting with items like fridge, air cooler, table, etc.
pickup was on 11th october, 2019 - chennai.

billing: basic transportation cost: 8k
gst 18% (This was like crazy. One of my friends who was working for a logistics aggregator said, there is no gst for logistics, even if they add 5%, that is a fraud. However, i called the trans cargo contact person and he said that 18% is charges because they are providing packing services by sending their staff)
overhead of some "st. Charges" - 350
excise duty: 1000 (Don't know what this is for)
even after i wrote the current worth of all the items (Summing up to less than 25k), the staff was very hesitant and added a total of 50k as items worth.
that 50k was charged with a 3% insurance premium. Adding another 1500 to the bill.
later i contacted the contact person regarding the wrong insurance calculation and he assured to reduce the amount.

delivery was promised on 13th october, 2019 - hyderabad
however, the items were not delivered until full amount was paid. Total amount was paid on 17th morning (With reduced insurance amount)
i noticed that the table was broken while it was still in the delivery vehicle.
asked the delivery staff what can be done. They said, if you paid insurance, you can call the chennai contact and they will arrange for a repair or a solution.

since that day, i have been chasing the chennai contact and each time he answers the call this is what he says: "sir, no one called you sir?", "sir, no one came sir?", "sir, one minute sir, i will call back sir"

after few days, he blocks my primary phone number
i contacted 3-4 times from my secondary number, and today that number is also blocked