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Travolook Complaints & Reviews

www.travolook.in
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Updated: Apr 27, 2024
Complaints 1521
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79
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Bad 😕 It seems that Travolook has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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G
getrams2002
Apr 19, 2023
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I've booked flight tickets through Travolook website from Visakhapatnam to Bangalore on 14th Feb, which was cancelled by travolook after payment received by them. I've given multiple calls to Customer service team of travolook and they are always saying that refund amount will be credited with in 5 working days but completed 60 days but no refund received as of now. Total amount should be refunded @ INR 15, 900/-. Pls do the needful
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    A
    ashishk1993
    from Neral, Maharashtra
    Apr 12, 2023
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    Address: Gurugram, Haryana

    I booked two flight tickets from Mumbai to Bengaluru on 2nd June 2022 and after making the payments the booking got cancelled. Confirmation number is REF[protected]. I am still waiting for my refund.
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      K
      kanhujena
      from Bhadrak, Odisha
      Apr 5, 2023
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      Address: Ampore, Po-Kenduapada, dist-- Bhadrak-756112
      Website: [email protected]

      Dear Sir/madam,

      I have booked a flight tickets through Travolook and had to auto canceled by same. Travolook executive have confirmed that they have refunded.
      but still I have not received the refund amount.
      Please help me.
      Booking Ref---REF[protected]
      Booking Date---22 Sep 2022
      Pax Name--KANHU CHARAN JENA
      Amount--Rs.- 5643.00
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        K
        klay'sfater
        Mar 27, 2023
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        Address: Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19. Gurugram, Haryana 122008
        Website: Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19. Gurugram, Haryana 122008

        I booked ticket in 2021 Dec for 11k, my tickets got cancelled and never got my refund back, I tried to get it back for 3 months, never got it back, finally I decided to get the money in travolook walet. Now fast forward in 2023 March, when I am trying to use that amount to book ticket and guess what is happening. Same thing getting my ticket cancelled. I need justic
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          V
          [email protected]
          Mar 23, 2023
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          Address: Plot no.747, basement,Udhyog Vihar. Phase V, Sector-19,,Gurugram,Haryana,122008

          I was booked flight tickets for Ahmedabad to Goa but after 5 mins cancelled. I was maai in travolook for refund so many times but still not received.aldo call in customer care but they given one answer wait for 5 to 7 days.
          As per thay request I was send my bank detton 26 dec-22 but still not process for refund.
          I was faced this problem more then 1 year.
          Plz help for my refund.
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            K
            kariven
            from hyderabad, Andhra Pradesh
            Mar 2, 2023
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            Address: 406, everest block, aditya enclave, 7-1-618, ameerpet, hyderabad-500038

            I have travelled from Hyderabad to Chennai in May 2022 . one ticket cancelled for wrong time. and booked one more ticket for correct time. immediately contacted call center they said cancel second one also so that refund for full amount will be processed. then one more ticket booked and travelled.

            now cancelled ticket amount refunded on first request itself. second ticket cancellation amount not refunded till date after 30 + request over mail and phone. always same answer that is with in 3 to 5 working days refund amount will hit your account earlier failed but this time pakka. same response i am getting from last 10 months.
            +6 photos
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              P
              Prasad.Mahamuni
              from Chennai, Tamil Nadu
              Feb 27, 2023
              Mar 23, 2023
              This thread was updated on Mar 23, 2023
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              Address: Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19 Gurugram, Haryana 122008

              Not got the refund from last 8 months. Really worst service.
              Date of Incident - Jul 6, 2022

              I have booked a flight ticket from Chennai to goa on july 6 2022 but the flight ticket was cancelled and till now I haven’t received my refund amount despite multiple calls.
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              I face this problem more than 1 year
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                H
                hgseervi
                Feb 18, 2023
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                Address: Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19 Gurugram, Haryana 122008
                Website: www.travolook.in

                I have made two booking with travolook in july month,

                one booking was cancelled itself by travolook &
                another was cancelled by airline.

                Both booking reference id are.
                Ref[protected]
                ref[protected]

                passenger names
                n ramlal
                rekha bhayal

                already 6 months passed
                i have emailed and called many times till today, always they reply saying we will refund the amount but i have not received the refund.Please do not book any tickets on this website.
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                  C
                  Chetna Tanwani
                  from Aurangabad, Uttar Pradesh
                  Feb 16, 2023
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                  Address: Aurangabad

                  My ticket was cancelled on 13th May 2022 due to operational problem yet I haven't got amount back . Got mail as my full amt will be refunded but no refund yet .
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                    V
                    vkautomotive2512
                    from Ahmedabad, Gujarat
                    Feb 15, 2023
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                    Address: Gurugram

                    I had booked a flight ticket from the travollok via Ref. No. REF[protected], details of the same mentioned below:
                    1. Pax Name: Anjali Verma
                    2. Date of Booking: 3rd March, 22
                    3. Travel Date: 26th Mar, 22
                    4. From: Delhi (DEL)
                    5. To: Darbhanga (DBR)
                    6. Amount: Rs 4437

                    The flight was rescheduled and ticket cancelled, so eligible for full refund.
                    The refund of the same not received till date, Called more than 100 times to customer care, every times the executive commit you may get refund in next 3-5 working days sorry for delay, but no refund was received till date, 3 month back they ask for bank details but they had not refunded via any medium.
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                      S
                      sjain224
                      from Indore, Madhya Pradesh
                      Jan 22, 2023
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                      Address: Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19 Gurugram, Haryana 122008

                      My flight from mumbai to Indore ticket no[protected] got cancelled. They didn't inform me by any means. I have called them for assistance. No help. No one ever answers the calls at customer care.
                      They are fraud. They don't even give the refund back...I am just terrified. Horrible experience with travolook. I have suffered a lot because of their poor services.
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                        A
                        Akriti_1
                        from Arrah, Bihar
                        Jan 5, 2023
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                        I booked a flight from Patna to Bangalore dated 07.03.2022 and the status of booking was showing confirmed but later they cancelled the ticket from their side and I didn't get my refund. I have complained a lot already on their customer care but I am getting no response.
                        Details of the booked ticket:
                        Amount - Rs 5641 only
                        Ref no - REF[protected]
                        +7 photos
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                          A
                          Abhishek10003
                          Dec 27, 2022
                          Jan 2, 2023
                          This thread was updated on Jan 2, 2023
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                          Resolved

                          I made a booking through travolook but due to some reason travolook cancel my ticket and money is deducted, I called many time to travolook to refund my amount to my source account but they have putted in my travolook wallet
                          +1 photos
                          Jan 26, 2023
                          Complaint marked as Resolved 
                          Refund received
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                          Complaint in online consumer complaint u will get response from travolook and amount will add in wallet after u will use it next time booking will confirm mine 2 times 25000 strucked now it's cleared nearly 4 months suffered
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                            N
                            Neresha
                            Dec 25, 2022
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                            Website: www.travolook.in

                            I have booked a flight ticket with travolook agency on May 16 2022 and made the payment of Rs4736 via debit card ending 2180 but the ticket got canceled in a minute from the agency end. Their Customer support team called and informed refund will be done with 15 days but no refund is done so far from their end. even after making more than 10 calls to support team, no actions retaken so far
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                              N
                              nutan41
                              from Mumbai, Maharashtra
                              Dec 13, 2022
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                              They are running a scam on the name of flight booking.
                              1. They will give you very good offers on flight tickets to attract you.
                              2. Then every time due to there operational issues, your money will be transferred in there account but your ticket will not be booked.
                              3. If you will ask them to transfer the money in the wallet, then its very easy becz that wallet is ultimately with them only.
                              4. If you will ask them to transfer the money in your account, then you will be mentally harassed to get your money back. They want you to get fed up with all these things and finally you will give up.

                              That is there strategy which I experienced two times. Please friends, don't even dare to open there site also. This shoud be blacklisted. Please spread the awareness against the travolook as much as you can.
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                                V
                                vicky_james52
                                from Noida, Uttar Pradesh
                                Dec 5, 2022
                                Jan 2, 2023
                                This thread was updated on Jan 2, 2023
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                                Address: Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19 Gurugram, Haryana 122008 Phone No : 0124-643-4800 Email : [email protected]

                                Hi,

                                I booked an international flight ticket on travolook on 12th Nov however I got an email that ticket was cancelled and I will get refund in 5-7 days.

                                Its been 25 days now and there is no refund given. Travolook customer care is keep on saying that refund is issued however my bank has also confirmed that no refund is given by travolook.

                                I haved searched online and also found that this company is doing fraud with many other people and not refunding money.

                                I am sharing transaction detail below along with screenshot of email

                                Date of booking: 12-Nov-2022
                                Booking Ref No: REF[protected]
                                Amound Deducted: 61509 INR

                                PLEASE HELP
                                View replies
                                Complaint in online consumer complaint u will get response from travolook and amount will add in wallet after u will use it next time booking will confirm mine 2 times 25000 strucked now it's cleared nearly 4 months suffered
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                                  N
                                  nagaraj_0915
                                  Nov 17, 2022
                                  Jan 2, 2023
                                  This thread was updated on Jan 2, 2023
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                                  I booked Air ticket thorough travolook website on 17.08.2022 after sometime it's cancelled on same day, from there i am following up for refund but no use they tell only one answer from them you will get refund within 7 days. Till now I didn't got any refund.

                                  Regards
                                  Nagaraj
                                  +1 photos
                                  View replies
                                  Complaint in online consumer complaint u will get response from travolook and amount will add in wallet after u will use it next time booking will confirm mine 2 times 25000 strucked now it's cleared nearly 4 months suffered
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                                    D
                                    Dr Shiba
                                    Nov 14, 2022
                                    Jan 2, 2023
                                    This thread was updated on Jan 2, 2023
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                                    Address: Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19 Gurugram, Haryana 122008

                                    I am a Doctor, with limited time to sleep sites like travolook con you like this.
                                    I booked a flight on 12 July 2021, which was cancelled by the airlines.
                                    whole amount was transferred to Travolook account in 5-7 working days as told by the airlines.
                                    Since then I have been trying to get my hard earned money back into my account, which they have been earning interest on.
                                    after 100s mail and 500 calls I haven't recieved any refund.
                                    after giving false hope og transfer for 10 months they told me that my account details are not correct ( by which I had paid them) that too when I called.
                                    Reference ID : REF[protected]

                                    I want to penalize these people.
                                    I want refund of the amount as well as a compensation of 10000 rupees.
                                    If they don't provide the same I am going to initiate a legal proceeding.

                                    [protected]
                                    View replies
                                    Complaint in online consumer complaint u will get response from travolook and amount will add in wallet after u will use it next time booking will confirm mine 2 times 25000 strucked now it's cleared nearly 4 months suffered
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                                      Najmunhussain
                                      from Palanpur, Gujarat
                                      Nov 11, 2022
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                                      Address: Haryana
                                      Website: Www.travolook.com

                                      I will send My all details to Bank but company not give me return amount My flight was cancle 8 May 2022 I will send all details to My Bank account please help
                                      +1 photos
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                                        NishitSurana
                                        from Airoli, Maharashtra
                                        Nov 5, 2022
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                                        Address: Plot No. 747, Basement, Udyog Vihar Phase V, Sector - 19. Gurugram, Haryana 122008

                                        I booked tickets from Udaipur to Mumbai in September 2021 under reference no.

                                        REF[protected], REF[protected]

                                        Both the tickets were cancelled upon booking and the refund amount never came. I have called and mailed them multiple times but they have not refunded.
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