Travolook Complaints & Reviews

I had booked my flight tickets worth Rs 5390 from Raipur to Delhi on the 14th of June 2022 and since that time, the amount was deducted and the tickets were not booked. Almost every day i give a call to their customer sevice representatives and they say that the amount will be refunded in the next 2 days, next weej of some or the other excuse. it has been almost 3 months now and this fraudlant company is just ripping people off and not paying a dime of their money back. i even asked that if refunding the amount was such an issue, the give they own travelook points but they have even refused to do so.

On 17-July-2022, I booked flight ticket with Travolook (from Bangalore to Bhubaneswar) with reference number: REF[protected], Traveller Name: Santosh Kumar Panigrahy, for Rs. 5835.

The ticket was cancelled by Travolook as they could not generate PNR number with airlines. The money should get refunded immediately. I have not received my money since 1.5 months now.

I have called Travolook customer service many times, everytime they say it will be refunded within 7-10 times without any accountability. This is a huge harassment and no customer should be expected to face this. Please assist at the earliest. Thank You 🙏

It's been two months not getting my refund back when it was silly operational issue from company side. The tickets were not booked but money got deducted. They even don't reply on time.

R/sir,
I had booked a flight ticket as reference Id: REF[protected] for traveling from Patna to Ahmedabad on 17 July 2022 and amount deducted from credit card but booking get cancelled. And after some time I got an email from [protected]@travolook.in, that your ticket has been cancelled due to fare expiration and your amount will be credited to your Account in 10 to 15 working days. But now 51 days completed but still didn't get the amount. Every time whenever I Call to his customer cares they are telling that it is process.
Please help me.
Now therefore you're requested to Kindly look into the matter and issue necessary instructions to the concerned authorities to repay my money without any deduction of any charges since the ticket has been cancelled by the same firm/agency[Travolook]

My reference id is REF[protected]
I booked tickets on 8th October 2021 which got canceled due to some reason.
I was told I will get a refund in the next 7 working days.
It's been 9 months already, I haven't received it yet.

Sir/Madam
I booked my ticket with reference no.[protected] from vijaywada to delhi . My ticket was not confirmed and I was assured that my payment will be refunded in 4-5 working days. With repeated calls and harassments from your end 180 days have passed and I still didn't get the refund. Will the amount be refunded with interest or harassment compensation. This is my 8th mail and I was assured on june 16th that i will have my refund within 10 days and now its already 60 days . I am not able to contact customer care for hours and even after waiting for an hour and a half, if I get connected then they can't let me talk to their superiors because of your fraudulent protocol. The customer care representatives have assured me many times that it was going to be my last call and I would be getting a refund in 3 days and 85 days have been passed since then. You took all my bank details and IDs and refund was credited to my wallet without asking me as I never created any account or wallet. Just credit my money back to my bank account.

I booked air ticket from Guwahati to newdelhi through travolook cost 2849 rs .But no ticket was confirmed.customer care replied because of technical reasons ticket was not booked.till now no refund was done.every time customer care replies within a week amount will be refunded.but not done till now

It seems travolook doing some scam intentionally by cancelling the ticket after few minutes by saying there is a difference in fare and not refunding the amount, it's been almost 3 months... Every time they are saying it will credit tomorrow or within 7days and mentally tourchering... They are doing same thing with lot of peoples..
Your Booking is Cancelled with travolook.in: REF[protected].

They licence should be cancelled with immediate effect to save other peoples hard-earned money..

I had booked International air ticket, on 20/6/22, they auto-cancelled it without my knowledge saying fares changed and will refund the same amount in 7-10days time... its been more than 2 months now, But till now they did not Refund back. I've been calling them many times and mailing them but no use.

Explanation of the fraud incident,

Hello,

• My name is Gaurav Shah and writing you this letter to get help in order to get refund from the fraud company. I booked my airline ticket from Vadodara to Delhi on 20 June 2022 from the “https://www.travolook.in” website. Total INR 6563 was deducted from my bank account via debit card and first email I have received from them as my booking is in progress.


Within few minutes I have received another email as my ticket has been cancelled due to fare expiration even though money got deducted from my account.

• On June 20th 2022, I called them right away and they said cannot issue PNR number so my ticket was not issued (different reason then their email). I have been advised that will receive refund in 15-20 days. It has been 2 and a half months yet and I have not received my refund yet.

• On July 20th 2022, I called them and travolook customer support person lied to me that my refund has been issued from their side and something is wrong and need investigation from their side so I waited 10 more days.

• On July 31st, August 2nd, August 5th (called them two times) and August 9th 2022 I called them with all above dates (screenshots attached) and received same answer your refund of INR 6563 has been issued from their end and I will receive in 2-3 days which till now I have not received it.

• This is a clear online fraud from this company and requesting your help as a loyal consumer to get my eligible refund of INR 6563.

Kind regards,
Gaurav Shah

Comany details,
Travolook, www. travolook.in
Phone number[protected]
Email- [protected]@travolook.in

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Your Booking is Cancelled with travolook.in: REF[protected]
Inbox
Updates
Ahmedabad to Mumbai – UK 936
Jul 11, 8:25 AM–9:40 AM
Take-off
Jul 11, 8:25 AM
Landing
Jul 11, 9:40 AM
Flight duration
1 hr, 15 min
Passenger name
SATYENDRA DAVE
Seat
-
Confirmation number
REF[protected]
Mumbai to Ahmedabad – UK 949
Jul 11, 8:00 PM–9:25 PM
Take-off
Jul 11, 8:00 PM
Landing
Jul 11, 9:25 PM
Flight duration
1 hr, 25 min
Passenger name
SATYENDRA DAVE
Seat
-
Confirmation number
REF[protected]
Mumbai to Ahmedabad – UK 949
Jul 11, 8:00 PM–9:15 PM
Take-off
Jul 11, 8:00 PM
Landing
Jul 11, 9:15 PM
Flight duration
1 hr, 15 min
Passenger name
SATYENDRA DAVE
Seat
-
Confirmation number
REF[protected]

Travolook
Sat, Jul 9, 2:51 PM
Booking Cancelled Reference No. : REF[protected] Need help, Our 24x7 Toll Free Support:[protected] Your Booking is Cancelled with travolook.in :REF[protected] Yo

Travolook
Sat, Jul 9, 2:52 PM
Booking Cancelled Reference No. : REF[protected] Need help, Our 24x7 Toll Free Support:[protected] Your Booking is Cancelled with travolook.in :REF[protected] Yo

Satyendra Dave
AttachmentsFri, Jul 15, 11:32 AM
Hi, This is Satyendra Dave fromAhmedabad my contact no is [protected] email id [protected]@gmail.com Pls refer to the email below regarding cancellation of my

support travolook
Sun, Jul 17, 1:26 AM
Dear Customer, Greetings from Travolook.in! This email is regarding your booking reference number :REF[protected] We apologize for the inconvenience caused to you

Satyendra Dave
Sun, Jul 17, 11:47 AM
Hi Neha, Noted below pls revert about twice payment debited from my credit card pls confirm payment rec'd one time or twice at your end Based on your reply I wi

Satyendra Dave
Tue, Jul 26, 2:28 PM
Hi Neha, I have yet not recd my refund amount Rs.7821/- Pls check and update refund status Regards

Satyendra Dave
Wed, Jul 27, 11:45 AM
Reminder...2

Satyendra Dave
Wed, Aug 3, 1:39 PM
to support

Hi,

I am following up for refund amount Rs.7821/- since long but not getting any correct feedback from your team after several reminders.

As and when i called your telecaller will give me next week date this is happening since last two week.

Pls look in to this and arrange to refund money without any further details

On Wed, Jul 27, 2022 at 11:45 AM Satyendra Dave wrote:
Reminder...2

On Tue, Jul 26, 2022 at 2:28 PM Satyendra Dave wrote:
Hi Neha,

I have yet not recd my refund amount Rs.7821/-

Pls check and update refund status

Regards
Satyendra Dave

On Sun, Jul 17, 2022 at 11:47 AM Satyendra Dave wrote:
Hi Neha,

Noted below pls revert about twice payment debited from my credit card

pls confirm payment rec'd one time or twice at your end

Based on your reply I will check with my banker accordingly

Regards
Satyendra

On Sun, Jul 17, 2022, 1:26 AM support travolook wrote:
Dear Customer,

Greetings from Travolook.in!

This email is regarding your booking reference number :REF[protected]

We apologize for the inconvenience caused to you.

This is to inform you that your reservation was cancelled due to an operational reason .

Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 10-15 working days (excluding Saturday, Sunday and Gazetted holiday)..

Your patience in this regard will be highly appreciated.

The refund shall be as per the policy.

For immediate assistance please call[protected].

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on[protected].

In case of any queries, please mail us at [protected]@travolook.in

NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source.

Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.

Regards

Neha

Support Team

[protected]

www.travolook.in

On Fri, 15 Jul 2022 at 11:32, Satyendra Dave wrote:
Hi,

This is Satyendra Dave fromAhmedabad my contact no is [protected]
email id [protected]@gmail.com

Pls refer to the email below regarding cancellation of my air ticket. I have yet not recd my refund amount.

I spoke to your customer care executive they are saying total refund amount is Rs. 7821/-

I have attached screenshot of my credit card statement in which Rs. 7821/- is debited twice so i request you to pls recheck and confirm exact status of refund and refund amount so that i can check with my baner if required

Thanks & Regards
Satyendra Dave
[protected]

[protected] Forwarded message[protected]
From: Travolook
Date: Sat, Jul 9, 2022 at 2:51 PM
Subject: Your Booking is Cancelled with travolook.in: REF[protected]
To:

logo
Booking Cancelled
Reference No. : REF[protected]

Need help, Our 24x7 Toll Free Support:[protected]

Your Booking is Cancelled with travolook.in :REF[protected]
Your booking is Cancelled due to fare expiration. Please contact our customer support at[protected] or send us an email at [protected]@travolook.in and one of our travel expert will be pleased to assist you.In Such unlikely event, if your tickets cannot be processed for any reason you will be notified via email or by telephone and your payment will NOT be processed.
FLIGHT DETAILCALL US FOR ANY CHANGES OR HELP WITH YOUR FLIGHT AT[protected]
Departure

Vistara
UK - 936
Location
Ahmedabad International Airport(AMD) Terminal: Terminal 1
Jul 11, Mon 08:25
flight
Non Stop
Location
Chhatrapati Shivaji International Airport(BOM)
Jul 11, Mon 09:40
bag Check-In Baggage : 15KGTotal Trip Time : 01h 15m
Return

Vistara
UK - 949
Location
Chhatrapati Shivaji International Airport(BOM) Terminal: Terminal 2
Jul 11, Mon 20:00
flight
Non Stop
Location
Ahmedabad International Airport(AMD)
Jul 11, 21:25
bag Check-In Baggage : 15KGTotal Trip Time : 01h 25m
Traveler(s) Information
S.No. Pax Type Traveler's Name Ticket-No. Seat-No. Gender Date of Brith
1 ADT SATYENDRA DAVE - - M -
Price Information
Refund Amount ₹7821.00
Please feel free to contact us to confirm your itinerary, or other special requests (Seats, Meals, Wheelchair, etc.) and luggage weight allowances (a number of airlines have recently made changes to the luggage weight limits) 72 hours prior to the departure date. We look forward to help you again with your future travel plans.

Change/ Cancellation Policy
All travelers must confirm that their travel documents required are current and valid for their preferred destinations. The Tickets are non refundable . Once ticket is purchased, name changes are not allowed according to Airlines Policies, but some Specific Airlines allow minor corrections, usually involving 1-2 characters attracting a fees for this service. Prices do not include Baggage and Carry-On or other fees charged directly by the airline. Fares are not guaranteed until ticketed. Fare changes are subject to seat or class availability. All tickets are considered non-transferable & non-endorsable.

For immediate assistance please call[protected],[protected]

To make changes to your ticket reservation, please contact our Customer Service representative at our toll-free number on[protected]

If you have any questions, please mail us at [protected]@travolook.in

Copyright © 2022 travolook.in, All Rights ReservedVisit travolook.in

Satyendra Dave
Sat, Aug 20, 12:42 PM (4 days ago)
[protected] Forwarded message[protected] From: Satyendra Dave Date: Tue, Jul 26, 2022, 2:28 PM Subject: Re: Your Booking is Cancelled wi

Satyendra Dave
4:25 PM (11 minutes ago)
Remainder...3

Mail Delivery Subsystem
4:25 PM (11 minutes ago)
Address not found Your message wasn't delivered to [protected]@travolook.in because the address couldn't be found, or is unable to receive mail. LEARN MORE The resp

Mail Delivery Subsystem
4:25 PM (11 minutes ago)
Address not found Your message wasn't delivered to [protected]@travolook.in because the address couldn't be found, or is unable to receive mail. LEARN MORE The respon

Satyendra Dave
4:29 PM (7 minutes ago)
-------- Forwarded message[protected] From: Satyendra Dave To: support travolook, [protected]@travolook.in Cc: Bcc: D

Mail Delivery Subsystem
4:29 PM (7 minutes ago)
Address not found Your message wasn't delivered to [protected]@travolook.in because the address couldn't be found, or is unable to receive mail. LEARN MORE The respon

Mail Delivery Subsystem
4:29 PM (7 minutes ago)
to me

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Address not found
Your message wasn't delivered to [protected]@travolook.in because the address couldn't be found, or is unable to receive mail.
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The response was:
550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser i24-20020a05620a0a1800b006bb4993ef80sor5458069qka.147 - gsmtp

Refe ID:

REF[protected]Jai-Hyd)
REF[protected]Jai-Hyd)

I am writing this with utmost frustration with their refund process and support staff conversations, I have been calling from more than 45 days, every week whenever the timeline given by the support team ends, and I get the same answer that the amount will be reflected in a week.

Under no circumstances any refund should take more than 30 days, and if there is a problem then there should be an alternative for the refund, but I can't even connect to someone senior from your side.

This has been going on from 4th july.

Thanks

Dear sir,
I have booked a ticket from TRAVOLOOK Mangalore to Chennai two ways and I have cancelled it approved by Travolook on 14 june 2022 . Till the date have not received my money and they are telling within 24 hrs or 72 hrs credited to account now 3 month over still the same story going on kindly take necessary action for this thanks.

REF[protected]

So many times mail and call but always reply 24-48 hours amount will be credited in your account but 3 months completed till not rcvd amount

It's been 40 days since the booking date.i booked the ticket and I revised a call after 2 3 hours saying that the ticket has been cancelled and the refund will be given.But even after multiple followups refund is not yet given and the customer care is hopeless..None of the customer support email ID's are valid.

Https://theprint.in/india/one-arrested-for-duping-around-90-on-pretext-of-bookin...⇄

I have not received my money for the flight cancellation done about 3 months ago. I was supposed to receive a complete money back as the booking could not be confirmed but the money was deducted.
Just read the above article that one person has been arrested who was duping people under travolook.in
Is this relevant? and if so then how can we get our money back now?

I booked a flight ticket on 14.2.2022 from Travolook website and they cancelled the ticket after the money got deducted from credit card saying the fare difference. They said the amount 4616/- will be refunded in to 3 to 5 working days. But after so many calls and sending emails the amount has not been refunded till date. The cancellation reference is REF[protected]

I have booked ticket ref[protected] but ticket is cancelled.
And I have received below email saying you will get refund but it is almost one month and I have not received any refund.

I am calling daily to customer care for refund & I get same answer saying u will get money back.
But still I haven’t got any money.

If my refund is not happening I will go to CUSTOMER CARE and file case against Fraud.
So plz plz process my refund

Regard
Anil

I had booked a flight ticket through Travolook.in and the booking was cancelled from Travolook side.

The refund amount for the same is not yet credited to my original payment source.

Booking Details:
Confirmation Id: REF40799687
Passenger name: Sourabh Banerjee
Booking Amount: Rs. 7095

Kindly look into the matter and let me know the status of the refund as it's not showing in my account.
If amount refunded back please share the transaction details.

I booked tickets on 6 july for to and forth and journey from Nagpur to Bombay . I was told my tickets were cancelled and my refund wasn't processed.
Reference number: REF[protected]

Can you please help me, get this refund.
The amount is 11, 321.
Regards
Kalyani
kalyani.[protected]@gmail.com