Tatvartha Health Pvt Ltd (Traya) - Complete Breach of 100% Money-Back Guarantee & Government Portal Deadline
I am filing this public consumer alert to document an active legal dispute against Tatvartha Health Private Limited (operating as Traya Health)
COMPLAINT DETAILS:
1. Total Financial Loss: ₹9, 767/- across 6 itemized monthly invoices.
2. Treatment Duration: 7 consecutive months (Jan 2026 to July 2026) with perfect, unbroken 30-day ordering compliance.
3. Medical Status: Evaluated with zero hair growth results and zero density improvement.
DEFICIENCY IN SERVICE & UNFAIR TRADE PRACTICE:
Upon completing the mandatory timeline, I formally invoked their advertised 100% Money-Back Guarantee. Their consulting medical staff actively gatekept the claim. I hold written email proof where their doctor admitted she was intentionally delaying my refund file because she feared she would be questioned by upper management. Furthermore, the company tried to force an artificial 8-month timeline rule onto my account by inventing a PCOS medical exception that I do not medically possess.
STATUTORY BREACH:
My formal grievance was accepted by the National Consumer Helpline (NCH) on July 28. Tatvartha Health completely failed to resolve the ticket within the maximum 30-day legal window which expired on August 28.
I refuse to withdraw this file. I am publishing this dossier to warn other consumers and caution institutional investors about their compliance ethics. Was this information helpful? | 
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