Dear Traya Support Team,
I am writing to formally raise my concern regarding the Traya hair treatment I purchased under your Money Back Guarantee policy.
At the time of purchase, it was clearly communicated that if the treatment did not resolve my hair problem, a refund would be provided. I followed the prescribed treatment and consultations as advised. However, not only did my hair problem remain unresolved, I also started facing severe side effects including fungal infection, itching, and allergic reactions on my scalp.
I informed your team multiple times that these products were not suiting me and that I was experiencing adverse reactions. Despite this, instead of initiating the refund process, I was repeatedly asked to consult different doctors and continue using the products. This approach is unacceptable, especially after I clearly reported health issues and discontinued the treatment for my safety.
This experience has been extremely disappointing and stressful. I trusted your guarantee, followed the process in good faith, and yet my concern has not been taken seriously.
I hereby request you to immediately initiate my refund as per your Money Back Guarantee policy without any further delay or consultation. If this matter is not resolved promptly, I will be compelled to escalate it through appropriate consumer grievance channels.
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