Trell — Trell Online faurd

Address:	Trell Experiences Pvt Ltd Registered Address: No. 579/B, RT Square, 3rd floor, 1st Main Rd Santhosapuram, Sector-6, H.S.R.Layout Bengaluru 560102 KA
Website:	shop.trell.co

5th July I am trying to order from this site. At that time, my cart had 4 items, but unfortunately, 1 product was out of stock during payment. So that amount is deducted from my account, but the order is not complete. In the

failing order section, it shows a refund process within 2 days (I pay through UPI).

After 2 days, the refund was not processed. I called customer care. One madam told me to please wait a maximum of 7 days. Sure, you will get your refund. In 7 days, I sent an e-mail for a fast refund, but no reply came.

After 7 days, I didn't receive any refund. Then I called customer care again. They told me to please send your transaction history and order page details through our mail and wait 24-48 hours. After 2 days, they didn't reply. There was no refund process.

Now 15 days have passed, they are saying the same thing, "Please wait 48 hours."

They didn't care about our time and money.

Just simply saying, "Please wait, we are going to give you our best."

In this process, I also sent a message through Twitter, but there was also no reply.

I humbly request that you take this complaint at a priority level, and take action against this useless site, and also take action against the fine for unnecessary waiting time and hold my money.

Now their customer care number also not working No[protected]
It's Already Passed 2 Two Months But Refund Not Received

I don't know how many Indians suffered from this bad service.
Site: https://trell.co/
[protected] is the transaction ID.
Date of Transaction: July 5, 2022
438.06 is the transaction amount.
Payment Method: Prepaid
I paid to shop.trell.payu.@indus