Tvscredit — Original RC & NOC

I took a car loan from tvs credit, I have been praying my dues up to date.
Planning to sell my car, requested for original RC scan copy.
No proper response from the agents.
Checked in the had office directly, they are raising a complaint, which I already did in their app.
As per the latest rule, finance company should not hold the RC, but TVSCREDIT is not following that.
Also spoke with nodal officer Mr. Gopalakrishnan, they are giving fake promises that it will be done.