| Address: Unit 40, 1st Floor, MGF Metropolis Mall, Sector 28, Gurgaon. |
Company Name: Uncle Delivery Express Private Limited
Date of Incident: 2 November 2026
Booking Time: Approximately 9:00 AM
Rider's Mobile Number: [protected]
Value of Missing Goods: ₹14, 000
Subject: Delivery Rider Took Parcel Worth ₹14, 000 and Disappeared – Company Not Registering Complaint or Providing Support
I would like to raise a serious complaint against Uncle Delivery Express Private Limited regarding the loss of goods worth approximately ₹14, 000 entrusted to its delivery partner.
On 2 November 2026, at approximately 9:00 AM, I booked a delivery through the Uncle Delivery application. The delivery rider collected our packed parcel, which contained goods worth approximately ₹14, 000.
However, after collecting the parcel, the rider failed to deliver it to the designated destination and subsequently became unreachable.
Details of the Delivery Rider:
Mobile Number: [protected]
We have supporting photographic evidence of this incident, including:
A screenshot from the Uncle Delivery application showing the rider's location and movement during the delivery.
A photograph of the delivery rider with our packed parcel, confirming that the parcel was handed over to him.
The most disappointing aspect of this incident is the company's response. Despite repeatedly contacting Uncle Delivery customer support, the company has failed to properly register our complaint or provide any satisfactory resolution.
As a customer, I entrusted my valuable goods to this company based on its delivery service and assurance. It is extremely disappointing that the parcel has gone missing after being handed over to its delivery partner and the company is not providing adequate assistance.
What I Want from the Company:
Immediate registration of my formal complaint.
A proper investigation into the incident and identification of the concerned delivery rider.
Immediate steps to trace the rider and recover our missing goods.
Full reimbursement of ₹14, 000 if the goods cannot be recovered.
A written explanation regarding the company's failure to register and address our complaint.
I have photographic and application-based evidence to support my complaint and can provide the same whenever required.
I request the concerned management o[censored]ncle Delivery Express Private Limited to take immediate responsibility and resolve this matter without further delay.
I expect the company to recover my goods or reimburse the entire amount of ₹14, 000.
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