Unity Small Finance Bank — Fraudulent activities by bank in sterling customer money

Website: unity.bank.in

To,

The Customer Grievance Officer,

Unity Bank

I am writing to lodge a formal complaint regarding the extremely poor customer service and lack of operational knowledge displayed by the staff at your branch.

My experience has been highly disappointing. It appears that the branch lacks a clear policy and process for handling customer issues. Despite repeated visits and follow-ups, my concerns have not been resolved, and no staff member has been able to provide accurate guidance or a definite resolution.

In particular, I have interacted with Branch Manager Mr. Kunal Kishan Anande, Ms. Shruti Jain, and other branch staff. Unfortunately, my experience has been that they were unable to explain the applicable banking procedures or provide a timely and satisfactory resolution to my issue. This has resulted in unnecessary delays, inconvenience, and mental stress.

It is concerning that customers are expected to repeatedly visit the branch because the staff are either unaware of the correct procedures or fail to take ownership of resolving customer grievances. Such service standards are unacceptable for a banking institution.

I request that Unity Bank:

1. Investigate the handling of my case.
2. Ensure that the concerned staff are properly trained on banking policies and customer grievance procedures.
3. Take appropriate corrective measures to prevent similar issues for other customers.
4. Provide me with a written response explaining the delay and the steps being taken to resolve my issue immediately.

If my complaint is not addressed within the prescribed timeline, I will be constrained to escalate the matter to the appropriate banking regulatory authorities and other competent forums.

I expect your prompt attention and an early resolution.