The customer service provided was wholly inadequate. Incorrect information was repeatedly communicated, and no clear guidance was given regarding the documentation required for export and import. Cost transparency was entirely lacking, and no official documentation was supplied to substantiate the charges allegedly imposed by U.S. Customs.
After the shipment had been held for approximately 20 days, an additional brokerage fee o[censored]SD 75 was applied for customs-related services. This occurred despite prior assurances that there were no issues and that U.S. Customs had not requested any additional documentation. Delivery dates were repeatedly confirmed for the same day and subsequently removed at the end of the day, resulting in continuous delays.
Only at a later stage—after contacting a representative who appeared to intervene effectively—was an additional document suddenly requested, causing further delivery delays.
Upon delivery, the package was found to be severely tampered with. The food products, although industrial and originally sealed, were scattered inside the parcel.
Furthermore, it was not possible to open an official claim over a period of 20 days. Telephone support provided inconsistent information, email follow-ups were promised but never received, and the online system requires a code obtainable only by submitting business-related information, which is unreasonable for a private individual. Was this information helpful? | 
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