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Urban Urja

Urban Urja — Order canceled and not refunded yet

Hi there good evening... I have issue regarding my recent order for inverter which i purchased from a online store called urbanurja... They sell inverter and batteries online... I purchased luminous inverter icon 1100 which costed me 9400rs...on 4th January i placed my order on there website... On 5th morning they cancelled my order and haven't refunded my amount yet... I haven't received my account back to my account... Please help regarding this matter...i am attaching some snapshots of transaction with then... Also logo of there store online... I send several mails and on WhatsApp as well but no reply from there end... I am fed up with there negligence
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Hello Sir/Mam, I've also place an order on that store on 04/05/2022, but today is 12/05/2022 there are not update till now, I've paid for my order. They are not replying my email and WhatsApp message.
What is the current status of your order, are they refunded for your order? I am worry about, I don't know will I received my order or get refund.
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Dharminder12345's [Complaint's author] reply, May 12, 2022
Yes I have received after calling them ...they have number in there website ...you can call and ask for refund or ask about the issue about not dispatching ...in my case they increased the price and canceled my order...I mailed them several time they didn’t replied so finally I called them ask for refund...there fulfillment service is bad ...so you can go this way
I am really having a hard time after ordering on their site. It has been a week and there is no response from them either on email, WhatsApp, WhatsApp call or Phone call ([protected]).

@Dharminder12345, Can you get me any other contacts if you have? I am worried whether I will get the money back or it's gone!!!

Please suggest.
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    Urban Urja
    India
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