User Manual
- How to create a new account?
- How to Sign In?
- What should I do if I forgot my password?
- How to submit a complaint?
1
Create an account

Note that there are 2 types of accounts:
1. If you’re a consumer, it’s recommended to select default “Personal” type of an account.
2. If you’re a representative of a company that you want to act on behalf of, select “Business”. It grants additional options and possibilities to set up your business profile for further use to communicate with the customers. Please, keep in mind that we’re going to send a verification e-mail to your company’s domain e-mail address.
2
Sign In


3
Password Reset

4
How to submit a complaint

Once you’re logged in, click on “Submit a Complaint”
In a new Complaint Registration Form type all the necessary information.

You can actually start typing a complaint first and log in later right before submitting a complaint.

If it’s a website, it’s okay to use it as a company name. Keep in mind that all of our fortune tellers and spellcasters are on permanent vacation in Netherrealm, while (unfortunately) none of us have psychic powers, thus we won’t be able to figure out who we need to contact to help you to solve your issue if there’s not enough information for us to work with.
Our system will try to find relevant name of a company while you’re typing. If you see the correct one, just click on it.


- Date of the incident
- Your contact number (if available)
- Full description of an incident
- Desirable resolution of your complaint, for example: request a refund, return, repair, etc.

- Photo of the damaged or defective product
- Invoices
- Copy of the e-mail correspondence or chat(s)
- Any other relevant documents
Do NOT attach highly private information, such as credit card information, your passwords, etc. Adding your own photo is not needed, unless you’re trying to find true love on our website.
Make sure your complaint is easy to read, be polite, avoid using CAPITAL letters and/or abusive language.





That’s it, the complaint has been submitted successfully. Simple, isn’t it?