Uttar Haryana Bijli Vitran Nigam — High electricity bill and failure to redress the issue

Website:

uhbvn.org.in/web/portal/home

I am the owner of Flat in Sonepat, Haryana
I received my first electricity bill in Jan ’2017 for the time period of 22.09.16 to 07.01.17.
The bill amount is Rs. 5974 and the meter reading is shown as zero.
Our flat was Not completely out o[censored]se that the meter reading could be zero and also the electricity consumption was not so high that we get a bill of Rs. 5974

We contacted the electricity office where we were told that the first bill is always exceptionally high and that we will have to get it ‘Corrected’. And this is not the first time we were told that. Whenever we inquired about are first bill during the October to January period, we were always told that the bill amount would be high and we will have to get it corrected. Also some of our neighbors living in the same complex also said that they had to get their first bill corrected as well.

When we sent our bill for correction we were told that the person who handles such matters is not available in the office for the next few days. Also we were not given any other POC for this.
After pursuing the matter for next two weeks, the person in charge finally was available but now we were told that the last date for bill has passed so the bill can no more be corrected. We are asked to pay the full amount with late fee (not our fault that we had to wait for the person in charge) and are verbally being told that they will adjust it in the next bill.

We have no faith in these words whatsoever. We are afraid once we pay the bill; nobody is going to listen to us the next time. We have also been duped before, when applying for the new connection and meter.

Also, I absolutely don’t understand why would we receive the bill with wrong amount if the officials already know it to be incorrect, why this need for correction.
I tried to look up my bill online by registering on the uhbvn website, but the account no. given on the bill is not being accepted online (it is shown to be invalid).
I kindly request you to assist me in this matter as soon as possible because it is already way past our bil’s due date. I have sent multiples mails on many e-mail IDs that I could find on the internet, but there has been no response.
Our flat is under moderate use, so the electricity consumption was supposed to range from low-medium. How can we receive bill of Rs. 5974 of the period of 3.5 months and how can the meter reading be zero.

Prahlad Singh

Email id- juhi.[protected]@gmail.com
Account no. (as shown in bill) : MU42-1127-N
Bill no. : 05753
Sub Division code : S21