[Resolved] Vadivel — Request for a Refund

Janethavadivel

from KANCHIPURAM, Tamil Nadu

Sep 2, 2022

Address:	277 MARIYAMMAN KOIL ST THIMMARJAN POST, KEEZHOTTIVAKKAM KANCHEEPURM DISTRICT-631601-MOB:9791486881
Website:	[email protected] cc: [email protected], [email protected]

I was purchased the product 17th July'2022, But Product Received 26th July'2022, 25days i am only follow the customercare, Till date mentor or sales person will not contact for us. I send the mail for byjus support team, Complaint Team, Graviance Team for refunding the amount but No one of the person contact me. but i am paying Advance 5000 balance this month 3000 emi.Your Product Saftely Packed it. i am not use it. Now i don't want above product because no body will responding. They are cheater. All Documents we are sending with attachments, I am the Daily wages person, One Day not going the company, that day no money, So Please cancelled the application and refuno the amount.

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Sep 5, 2022

Complaint marked as Resolved

Support Page via t82t32kt2zmnhl5u.bbm4v21.2w-3yrgleae.ind17.bnc.salesforce.com Sat, Sep 3, 11:35 AM (2 days ago) to me Dear Sir/Ma’am, We sincerely apologize for the inconvenience caused to you. We have raised a priority request with the concerned department, and they will resolve your concern at the earliest. We request you to please reply to this email for any further queries, or you can also reach us on +91-9243500459. Thanking you and assuring our best service always. Warm Regards, Team BYJU'S Dear Team Head, GoodMorning, Still Know Nobody Call for the Cancelation. What Can I do Please do something Thanks Regards S.Vadivel 9791486881 Janetha Father

Oct 05, 2022

Updated by Janethavadivel <[protected]@gmail.com>
Attachments
1:42 PM (3 minutes ago)
to support, BYJU'S, Byju's

Dear Team Head What happened My refund Amount, Any Updates i have so many email i am sending, so please update the position.

Regarding: below the Byjus Case Number.
Re: BYJUs | Case 37710059: Your Refund has been approved What is Going on Sir Please Tell me.

Thanks
S.Vadivel
[protected]
Shaileshwaran Father
Kanchipuram

[protected] Forwarded message[protected]
From: vadivel shailesh <[protected]@gmail.com>
Date: Wed, Sep 28, 2022 at 11:51 AM
Subject: Fwd: BYJUs | Case 37710059: Your Refund has been approved
To: <[protected]@byjus.com>, Byju's Customer Support Response <autoresponse.[protected]@byjus.com>, <[protected]@byjus.com>

Dear Team Head,

Already I am discussing telecommunication, i am Sended the Kit Tab & Sim in your Office on 22nd September 2022. So Kindly update the refund process. My Refund Case No:37710059. So please do the needful to me. Any Updates Please let me know.

Thanks & Regards
S.Vadivel
[protected]
Student Name: Shaileshwaran
Keel Ottivakkam Village
Kanchipuram District

[protected] Forwarded message[protected]
From: vadivel shailesh <[protected]@gmail.com>
Date: Sat, Sep 24, 2022 at 4:54 PM
Subject: Re: BYJUs | Case 37710059: Your Refund has been approved
To: Byju's Customer Support Response <autoresponse.[protected]@byjus.com>

Re: BYJUs | Case 37710059: Your Refund has been approved

Dear All,
Past 20th Sep'2022 I am Send the Tablet/SD Card Send to DTDC Courier 22nd Sep'2022 Delivered. That Courier Tracking Details are Attached, So Kindly Do the needful for Refund Case 37710059. And then Cancel the Loan Also. Your side any feedback or Conformation Send to me Please.

Thanks
Regards
S.Vadivel
Shaileshwaran Father
[protected]
Kanchipuram District.
Keel Ottivakkam Village.

On Tue, Sep 20, 2022 at 4:08 PM vadivel shailesh <[protected]@gmail.com> wrote:
Dear Sir,

Today I am Return the Byju's Course Kits Send to DTDC Courier that Courier Tracking No V65843507 Booked on 20.09.2022. Kindly do the needful.
Thanks & Regards
S.Vadivel
[protected]
Shaileshwaran Father
Keel Ottivakkam
Kanchipuram District.

On Sat, Sep 17, 2022 at 1:04 PM Byju's Customer Support Response <autoresponse.[protected]@byjus.com> wrote:
Dear Parent,

As discussed, your refund has been approved. Please send the Tablet/SD Card back to the following address. In case you have received the books too, KINDLY DO NOT RETURN IT.

Address :
BYJU’S Support Team, BYJU'S
IndoSpace Logistics Complex Bommasandra
Address: Plot Nos. 183 to 187 & 254 to, 258,
Bommasandra Jigani Link Rd, Bommasandra Industrial Area, Bengaluru, Karnataka 562106.

Please note that the refund process will be initiated only once the Tablet/SD Card reaches our office. Kindly note that it would take 21-28 working days to complete the refund process once the Tablet/SD Card reaches the above-mentioned address.
Note : Kindly do not ship the order via INDIA POST Courier.

Regards,
Team BYJU’S
Attachments area

Oct 05, 2022

Updated by Janethavadivel All Email i am attached, Please do some refund amount.