Vastu Vihar — the behavior of project manager mr. rajnish kumar, of kanyapur asansol

Address:

Burdwan, West Bengal, 713363

Dear ma'm/sir
With deep regret i, one of the customer of vastu vihar project, kanyapur, asansol n would like to draw your attention toward the issues that i face in a regular basis.

By observing the good reputation of vastu vihar i decided to buy a bunglow. I booked the bunglow in the month of december 2016 with a condition that i will be paying in cash and want my bungalow as soon as possible. The project manager - mr. Rajneesh singh assured us that he will hand over the flat by april 2017. Although we took the handover on 12th july 2017 as they were unable to meet there promises.

But alas! Delaying of hand over were least of our worries as we had to face worse, few of the issues i am stating below:

Although we have informed the date when we were to enter the bungalow, i. E 12th july, and project manager assured that approach will be ready by that time, but again they failed to do so and we had to wait on the highway with 2 loaded trucks from 3:00 pm to 9:00 pm. And the behavior of your staff added the icing on the cake, they were rude uncooperative and unapologetic to the whole incident, we had to leave our entire stuff in someone else's flat and live like a nomad, sleeping on floor, eating outside. On 17th july the road was finally made, a road that was just 5 feet wide and 50 mt. Length, that could be made in just 1 day was completed in 5 days.

Attitude of your project manager shri rajneesh kumar:

Well to start with he never behaved as a responsible person, even on the day to the event he was informed about the mishap, he assured us that he will reach the site in 15 minute but he reached there at 6 p. M in the evening and we were standing there since 3.30 pm helpless as we had no where to go.
Not even on the humanitarian ground did he ever visited us on those 5 days to see how we are living.

Heavy rain took place from 22 july. On 24th july rain water started percolating from the roof of master bedroom, heavy seepage was noticed at various places., again on 25th july i informed the mater to your p. M and requested him to visit and see for himself but instead he sent a security in-charge, a non technical person, who had no knowledge about the things. On 27th when he visited when he was warned about complaining to higher authority, he again assured that the mater will be conveyed but till date no fruitful action has been taken.

Quality of the extra work:

I have paid 1, 42, 750 for the extra work i am stating some of it below:
1. Granite polishing of marbles and mosaic on balcony of 1st floor.
2. Block granite pitching of main gate.

When the floor and balcony were cleaned properly, it was found that marble of ground floor was broken and was fixed using white cement and wooden chips were found embedded in the mosaic of balcony floor. Broken granite stones was used to cover the main gate.
When all these matters were brought to the knowledge of project manager, he tried to protect the contractor for the reason best known to him and i dont know how will he manage to rectify all these defects without disturbing my privacy

I am bringing these on to your notice with a hope that you will take necessary action as it not only have wasted my money and time but it also taint the reputation of vastu vihar and if such callous behaviour persists it will definitely cost vastu vihar many customers in near future.

Yours faithfully
Mrityunjay sen
Bungalow no. 68
(Jayanti)