Vestar Customer Service Center Amritsar — ac service center misbehaving and service not done on time

Address: Amritsar, Punjab

Website: Vestar ac service center amritsar

I complaint the issue to the amritsar vestar service center contact no. And lodged the issue for gas leakage 5days earlier but they didn't sent anyone to check the ac and no one visited at that time, after dialing their no. For several time and requested to do immediately.. Then after 2-3 days they sent the mechanics to the house to see., they said their is gas leakage and we will send the auto and will give you the ac tomorrow evening but they neither send any auto to take the ac.. I called the workshop owner and mechanic who visited the house he said tall to the workshop owner.. I talked to the owner of workshop. Service mr. Tony. He said it is not possible today to send any auto we will send tomorrow.. I said you already wasted 5 days and still you are saying we don't have any mechanic boys present right now and no auto to send.. They said you take your ac in your car and drop it to. Our service workshop which was 10 kms away.. From our house they promised if you send the ac today evening from your car we will give you till tomorrow evening but when i called them. To send the ac next evening they said sorry sir we can't send it today.. I said you have given commitment to send by today evening, i had a train at 5:30 and because of that delay i and my family was not able to go that day.. They said we will send by tomorrow, we waited for next day.. I called them in the morning at 11:00 am they said we will send the ac by today evening for sure but when i called them at 3:00 pm they said we can't send by today evening also we will attend other complaints first.. I said if you were not sure of doing the service on time then why you had given commitments.. My train booking i cancelled yesterday because of you and today i have another train in the evening i booked to go urgent because you said to send the ac after solving the issue but now you are saying rudely and talking badly with us.. They said we will not give the ac today take it by tomorrow.. I saud i will complaint in the upper office or consumer court. They firsty said your ac is not serviced ad gas leakage problem is not solved. But when i called the vestar ac service no. And talked to the upper person. He said your ac will be ready at 4:30 today and we will send you the ac or you will take the ac in your car, i said it's your responsibility to send the ac in proper condition its your duty. I am. Not responsible for any thing if any damage occur in taking the ac in car you will say k aap car me le k aye toh ho gya hoga lekin so you already wasted my one week and i am fed up with the service of vestar ac amritsar center.. I talked to gaurav kapoor he took 2 days then given the no. Of another person named summit gulati., i talked to him he given the no. Of workshop where mr. Tony picked the call and they all wasted the customers crucial time and did nothing service at all.. They are also taking more than enough money from the customers because of season and taking unnecessary visiting charges also but not completing their commitment and task within given time.. If they can't do that then why they are doing this job.. I want my ac by today evening if they will not i will complain about it further and will not give any money if again the gas leakage problem arrives.. Way back one year before the same gas leakage problem was their and again comes.. And they are not handling the customer issues and complaints seriously.. They don't know the value of customer time.. If they can do this with us they are probably doing with all..