Vietnam Airlines (represented In India By Bird Travels Pvt. Ltd.) — Travel / Airlines

Unjust "No-Show" marking leading to automatic cancellation of return ticket and financial loss of ₹1.33 Lakh.
To file your case accurately on portals like consumercomplaints.in or e-Jagriti, you need to use the exact figures from your documents (Cathay Pacific and Thai Airways tickets).Here is the finalized redraft of your Complaint Details. This draft explicitly accounts for the ₹26, 000 partial refund you received, ensuring your claim is legally sound and transparent.Redrafted Complaint DetailsCompany Name: Vietnam Airlines (represented in India by Bird Travels Pvt. Ltd.)Complaint Subject: Involuntary Denial of Boarding and Unfair Trade Practice (Cancellation of Return Journey)Category: Travel / Airlines1. Full Description of the IncidentThe Occurrence: On December 3, 2025, I (Avinash Reddy Kovvuri) arrived at Hyderabad International Airport for flight VN984. During immigration, a technical database error (data-clubbing of my passport with my daughter’s) prevented my travel.Deficiency in Service: Despite my physical presence at the airport and a valid documented reason for the delay (which was outside my control), Vietnam Airlines ground staff marked me as a "No-Show."Unfair Trade Practice: Due to this "No-Show" status on the first leg, the airline unilaterally and without consent cancelled my entire return itinerary (Flight VN335 on Dec 17, 2025). This policy of "sequential use of coupons" is an unfair trade practice when a passenger is denied boarding involuntarily.Financial Impact: Once the immigration error was resolved by the Regional Passport Office (RPO), I had to purchase new tickets to complete my trip.Outbound: Cathay Pacific (₹37, 940)Return: Thai Airways (₹45, 034)Total Extra Spent: ₹82, 974.2. Financial Transparency (Refund Adjustment)Original Fare Paid: ₹50, 048Partial Refund Received: –₹26, 000 (Received as a partial credit for the unused segments).Unrecovered Balance on Original Ticket: ₹24, 0483. Desirable ResolutionI am seeking the following reliefs:Balance Refund: Reimbursement of the remaining ₹24, 048 from the original ticket.Reimbursement of Extra Costs: Payment of ₹82, 974 incurred for last-minute emergency bookings (Cathay Pacific + Thai Airways).Compensation: ₹50, 000 for mental agony, harassment, and the extreme stress of being stranded due to a technical error and the airline's subsequent refusal to honor the return flight.Interest: 9% per annum on the total amount from the date of the incident until the date of payment.Summary Table for Filing FormFieldValueAmount Paid₹50, 048Amount Refunded₹26, 000Total Claim Amount₹1, 57, 022 (Losses of ₹1.07L + ₹50k Compensation)