| Address: VIHO-DIAMONDS - 76/78 BLDG NO THAKUR PLAZA BLDG, ZAVERI BAZAR - DHANJI STREET, .. Mumbai, Maharashtra, 400003 India T: 9769335318 |
We have been following up for repair of the water purifier of the company which is under maintenance contract, which is not functional from the past 2 months.
However, for the current year the company has not bothered to service the water purifier as a result the machine has stopped operating, We have been repeatedly calling them their call centre since the past 1.5 months and informing that their technician can come any time before 6.00 p.m. in the evening but to no avail.
Is this the way customers are serviced by the company, even though they are prompt in claiming their AMC every year, Infact now a days they claim AMC for 2 years and do not bother after that, but they would definitely come during the last days of the warranty expiry and furnish the new contract for AMC.
This thing should be stopped by reputed company like Eureka Forbes.
Regards,
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