Vikram University — mark sheet is not provided by the university

Address:

Ujjain, Madhya Pradesh, 456001

I have completed the b.com from vikram university. Due to my health diseases e. G. Kidney transplantation i had a 2 years of gap in my studies as suggested by doctors. I continued the final year after my recovery and gave exam also. But now university staff is denying to provide the marksheet saying that since it is 5 years we cant provide the marksheets.