Viraldeal — viral deal order not received

Address:

Navsari, Gujarat, 396445

I have an order for viral deal in 13th feb 2018 & i have receive order no [protected] but still order not receive.
I have receive msg for below
(Your order number [protected] has been booked with viraldeal, for a total amount of rs.2, 749. Do check your mail for additional details. Thank you)
My account has debited of rs 2749 but viraldeal company has no any call & massage for me.
Viraldeal contact numbar also not reachable so please help me.