I tried to book an online ticket from your online booking portal on 15.02.21 to book 5 tickets from Mayapur to Barasat for the date 16.02.21, departure time 06:15 A.M.
The total amount Rs.460/- was deducted from my bank account but the ticket was not issued.I didn't get any message in Dashboard or any SMS in my phone.
The transaction no.of online payment is[protected] done on 15.02.21 at 12:46 PM is attached for your reference.
Therefore I request you to kindly refund the amount as soon as possible and oblige.
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