Wearchrono — Watches

Address: Rishabh Nagar and Pawan Vihar Colony, Near New Rajendra Nagar, Raipur, Chhattisgarh – 492001

Website: Wearchrono (as listed on website) Website: wearchrono.store Email: [email protected]

Subject: Complaint Regarding Wrong Product Delivered – Order #watchc2284 – Request for Refund and Return

Dear Consumer Complaint Support Team,

I wish to lodge a formal complaint against the seller Wearchrono regarding my recent order (Order ID: #watchc2284), placed on May 31. I purchased four watches under their “Any 4 for ₹1200” offer. The watches ordered were:

1. Michael Kors 1117 Ritz Watch
2. Tissot Flamingo Mother of Pearl White Dial Gold Steel Strap Watch
3. Casio Stainless Steel Silver Dial Watch
4. Michael Kors Parker Rose Gold Green Dial Crystal Watch

However, the package delivered was completely incorrect. Instead of the ordered watches, I received a black watch labeled "King" along with two bottles, which were never part of my order. This is a clear case of wrong product delivery causing me great inconvenience and dissatisfaction.

I immediately contacted Wearchrono support, but the issue remains unresolved. The seller has neither arranged for pickup of the wrong items nor processed the refund of ₹1, 200 paid via my original payment method. This situation is unacceptable.

I request your assistance in this matter to help me obtain:
Immediate pickup of the incorrect items delivered
Full refund of ₹1, 200 to my original mode of payment

I have attached the order confirmation screenshot and photos of the wrong products received to this complaint.

Kindly intervene and take appropriate action against the seller for failing to deliver the correct product and delaying the refund. I expect timely resolution as per consumer protection laws.

Thank you for your support.

Sincerely,
Divyasri