The opposite party, WheelsEye, has failed to provide my FASTag transaction statement despite repeated requests and assurances. My FASTag account was closed by WheelsEye, making it impossible for me to access the transaction history through their portal. I repeatedly informed their support team that the statement could only be generated from their backend records and provided all the required account details multiple times.
Instead of resolving the issue, WheelsEye repeatedly sent generic responses, sought information that had already been provided, closed support tickets without resolution, and finally assured me that the statement would be emailed within 24–48 hours. Even after the promised timeline expired, the statement was not provided, nor was any explanation given.
The requested statement is urgently required for accounting, statutory audit, and financial reconciliation purposes. The continuous delay, failure to provide my own account records, and closure of support tickets without resolving the grievance constitute clear deficiency in service and unfair trade practice.
Despite several follow-up emails, WheelsEye has failed to resolve the matter, leaving me with no option but to approach the Consumer Commission for appropriate relief, including directions to provide the requested statement, compensation for the inconvenience and mental agony caused, and reimbursement of the costs incurred. Was this information helpful? | 
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