| Address: | Bangalore, Karnataka, 560004 |
| Website: | woodlandworldwide.com |
I had purchased 1 set of Woodland Men's Nubuck Leather Sandals from Woodlands Banashankari store on[protected]. At the time of purchase I was very clear telling I have sweat problem and I need sandals that can absorb and suit my purpose.
Woodlands sales person suggested the above model and made me to purchase this and said it would work more than 2 years without problem. They even made me to purchase polish and brush worth Rs. 550/- for maintenance.
After a month the velcro was not functioning and I complained about it to the same store. He initially informed 10 days to repair and gave the repaired one after a month with repeated follow up. It was fine.
Again after 2 months same velcro problem repeated and there was one more crack problem that was noticed on spade leather. I informed the same to your store guy and explained the repeated problem. Again he delayed a month to correct velcro and said nothing will happen to the spade and doesnot crack further.
Now I could see the leather being totally brittle and side broken as shown in the attached photo and the spade developed further cracks.
I went to your store and explained it, & now he claims it is wear and tear problem and doesnot come for warranty. He was very rude at me, which I didnot like. He never answered gently and informed that could replace velcro and do nothing else other than that or throw it away.
This is a very unexpected response from Woodland.
I wrote a mail also to Woodland cutomer care @ [protected]@woodlandworldwide.com & even they have replied that they cannot do anything on this.
I really need a solvation.
My contact Details :
Rakesh K.S.
186/17, R.V. Road, Near Lalbagh Westgate, Bangalore - 560 004
Email : [protected]@gmail.com
Mobile : +91 [protected]
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