[Resolved]  www.bookmyoffer.com — Ray ban sunglasses - order [protected]

Website:

www.bookmyoffer.com

I ordered for one rayban sun glasses, which i rceieved on 7th may. To my surprise it is a duplicate one and was not as per the shown ad and claimed by co. I talked to toll free no. But the lady asked to mail the complaint for refund and refused to tell any thing else.

The product is totally fake with no packing, no mrp as claimed and is freely available on roadside for not more than 50-60 rs.
I have written a mail but now they are not responding and not picking up the phone.
I want refund of my money of rs 898 and compensation for the harrashment.

Below is the mail from co. And my mail to them of complaint:

From: kumar, naveen (Intl 8)
Sent: monday, may 09, 2016 11:23 am
To: '[protected]@bookmyoffer.com'
Subject: re: [order [protected]] www.bookmyoffer.com order confirmation

Hi

I have received the parcel after cash payment on 7th may.
This is to inform the following:

1. This is not rayban as mentioned in your ad.
2. No mrp is mentioned.
3. No bill inside the box
4. Courier person refused to give open delivery to check the originality of the product.
5. Quality is very poor
6. No outer box /no warrantee card
7. Product is totally duplicate and of very cheap quality
8. Nothing visible and opaque glasses
9. Frame was shown as golden in pic.

Please immediately refund the whole amount of rs. 898/= without any deductions.

Regards
Naveen
[protected]

From: [protected]@bookmyoffer.com [mailto:[protected]@bookmyoffer.com]
Sent: tuesday, may 03, 2016 7:13 pm
To: kumar, naveen (Intl 8)
Subject: [order [protected]] www.bookmyoffer.com order confirmation


Dear naveen. [protected]@merck.com,
Thank you for shopping at www.bookmyoffer.com
This is your electronic order confirmation for [protected].
Please save it for future reference. You will need this if you wish to contact us in relation to this order.
Thank you for authorizing payment for the amount rs.898 being the total order value.
Details of your order
Order date - 03.05.2016 19:13
Order confirmation number: [protected]
Deliver to:
Naveen kumar
[protected]
House no. 5283 sector 38 west chandigarh
Chandigarh 160014
Chandigarh
India
Bill to:
Naveen kumar
[protected]
House no. 5283 sector 38 west chandigarh
Chandigarh 160014
Chandigarh
India
Payment summary
Payment methods: cash on delivery
Quantity product unit price net price
1 ray ban aviator rs 749 only, black rs.898 rs.898
Purchase summary
Subtotal: rs.5, 999
Shipping: rs.99
Codcharge: rs.50
Tax: rs.0
Discount: rs.5, 250
Order total: rs.898
Please note that all orders are subject to stock availability, and orders are typically shipped within 3 to 5 working days and take additional 1-3 working days of shipment time. For some destinations the shipment time may be longer, as mentioned in our shipping policy. During the sale period, some orders may take longer for delivery.
We will notify you when your order is shipped.In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you, we shall inform you accordingly, and cancel the item (S) from your order.In such cases your credit card will not be charged. Please see the shipping policy on our website for details.
We value your business. Hope you enjoy shopping with us.
Kind regards,
www.bookmyoffer.com team
www.bookmyoffer.com is committed to your satisfaction. If you have a question about your order please contact our customer care department at +91-[protected], or e-mail us at [protected]@bookmyoffer.com"
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