Home Gennie / Magvinext Solutions [MSPL]

[Resolved] www.homegennie.com — Not delivery of the goods ordered.

subhasish bhaumik

from Kolkata, West Bengal

Oct 28, 2014

Address: Kolkata, West Bengal

homegennie.com kolkata, a online grocery shop was given some offer for Dwiali on 18.10.14.I ordered some article which was from Rs. 1 to Rs.99 each. They promise to deliver the goods within 22 oct 2014.They have not give any information to my mail or contacted with me. I was contacted with them since 18.10 to 27.1014 for delivery of the goods. They are saying that the goods will be delivered by 27.10.14. when I contacted with on 27.th at 6.00 PM they told that I have not given any order. I want necessary steps would be taken against that type of fake website who are harassing. public un-necessarily. thanks subhasish bhaumik [protected]

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2015

Home Gennie / Magvinext Solutions [MSPL] Customer Care's response dear subhasish, we apologise for the inconveience. the unexpected results of the sale led to the failure of delivery and crash of our system. we apologise for the delay of reply too. as the managemnet has now changed, we would like to have you as our loyal customer and promise you to give a whole new eperience. as a compensation, your first order o[censored]pto Rs 200,would be granted free!! i would request you to please revoke this comlaint as we are not fake. regards homegennie.com

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Comments

Neha Choudhary Lohia

from Kolkata, West Bengal

Feb 23, 2015

i had received my order of diwali offer and since then i had been regularly buying products from there. there services are good. i believe they did mess up with few orders, but they are not fake..rather we get products at very cheap rates and amazing offers...neha