Xenox Global — Database List

Address:	Bangalore, Karnataka, 560004
Website:	xenoxglobal.com

Be warned if you use this comapny.

Xenox required payment US by bank draft only to supply me a database of contacts. They delivered a useless list of names without any information besides an email address and worse the contacts were not even from the market we purchased the information for.

I pursued contacting the US contact by phone and emailing over a dozen times, he never returned my call, never responded to emails. Then I added users from head office to the email to which he then responded promising he would supply a list for the correct market, did not, and never responded again. Now no one from the company responds to the email. So I am now going to follow up on my promise to post my concerns with this scam company.

Here is a further email string to which no one will respond: Sent:

Monday, September 19, 2016 10:43 AM
To: '[protected]@xenoxglobal.com'; '[protected]@xenoxmarketing.com'
Cc: 'Mark Thompson'; '[protected]@xenoxglobal.com'; 'mailto:denise.[protected]@clickzdata.com'
Subject: No Response from Xenox
Importance: High

Gents could you please review below. It has now been an additional 6 weeks since sending my last email and dozens of attempts to Xenox as Mark Thompson will not respond to any inquiries.

Failing a reasonable response, I will begin submitting my concerns and Xenox’s improper business practices publicly to ensure no other businesses have to deal with this same treatment. Additionally I have included the email stroing between Mark and myself below my last email. In there he is specific in indicating it was for Greater Edmonton, He as well indicated there was a guarantee the information would be valid.
Market Counts Cost (USD) Time Line
Great Edmonton 1, 23, 987 $1, 000 10 business days

Benefits of Database Lists:

• Complete ownership of the lists
• Can be used for Tele Marketing, Email Blasts, Branding, Recruiting, Product launch, Survey, Newsletter etc..
• Phone, Address, Email Verified lists
• In case of any invalid/bounce data Xenox will re-compensate immediately.

Terms & Condition:-

Once confirmation on data appending services, we will send across paper work for your approval. Once signed by PO, we shall start verification process.

DATA QUALITY:- 100% Opt-in contacts to receive third party information and we guarantee and provide you 90% of accuracy and deliverability of data.

REPLACEMENT POLICY:- As per industry standard we always replace contacts if you found any hard bounce or invalid records, you can mark and send it back to us. We will replace accordingly with no cost involved guarantee and also you have a cash back guarantee if the data is fully invalid or non relevant just to ensure the quality and the branding of the company.

DATA DELIVERY:- Prior to delivery we under go with few standard verification parameters in order provide you valid and verified contacts. We need 6-7 business days from the date of payment receipt.

Whatever we promise you will get it in written business agreement.

From: Chad Snow
Sent: Wednesday, August 03, 2016 2:10 PM
To: '[protected]@xenoxglobal.com'
Subject: Concern over previous order

Please find attached an invoice from a previous order through your company.

Upon receiving the list provided I have since tried more than 7 times to reach by phone and email Mark Thompson who is your representative.
He will not take my call or return my email.

I when I ordered a contact directory I was specific in asking for a list specific to my area, specifically the City of Edmonton and surrounding communities, referred to as Greater Edmonton.

I double confirmed this with Mark. I can provide these emails and the email where he quoted the pricing specific to Edmonton.

The list I was provided is not of Edmonton, it is a bulk list of Canada wide contacts and does not even provide a City category for me to sort down to. This list is not useable and I am seeking help narrow the list to the Edmonton area.

I am not sure why Mark is avoiding returning my call or email.

Please respond so that I know I can deal with someone on this matter.