Yashoda Hospital — yashoda hospital is chasing money only and no complaints addressed

Address:

Somajiguda, Hyderabad, Hyderabad, Andhra Pradesh

My name is Chandrashekar from Hyderabad. Even though I had raised a complaint to the Chairman's office against the attitude of one Mr. Pawan from the Billing Department on 24th May, 2019 as my wife was asked to be discharged at 12:30 PM by the doctor, and when I called to clarify the status around 5PM Mr. Pawan in a very rude tone said that there was some issue on the insurance company server side and said that I can raise a complaint against him even with the Chairman and that no action can be taken against him. I feel that the signs put up saying that ill-treatment and harassment or rude behavior cannot be tolerated seems to be only when the patients behave in that way with the employees, which seems to be supported even by the Chairman. I also feel that Yashoda Hospital is chasing only money as in our case it took them 7-8 hours for discharging my wife which was until they got the approval from the Insurance company and after we paid the difference amount and till then there was not even any kind of snacks or food provided for the patient even though Mr. Anil and the RMO said in a rude way stating that they would take care of the patient till they are present in the Hospital.
The moment we paid the bill there was not even a single person who cared about us which means that the HOSPITAL is only interested in getting the money from the patient and providing good service or behaving properly is the last priority as I think that the staff are giving a target by the CHAIRMAN to get the money collected from the patients.
As we raised this issue it is so sad that INTENTIONALLY WE ARE NOT GIVEN THE REPORTS AND WE WERE ASKED TO LEAVE even though we are entitled to get the reports which she had undergone and that we have paid for the same.
Even when my wife wrote to the Chairman on Saturday stating the same there is no proper response from the concerned department nor from the Chairman's office as we know that since we have already paid the Management thinks that they are very influential people and have a lot of money as they feel that being patients we have to keep quiet and keep requesting for these reports as if they did the entire service FREE OF COST.