[Resolved]  Yatra Links — fake promises by yatra links

Address:Surat, Gujarat, 395007
Website:www.yatralinks.com

They are cheating in the name of tour and travels packages.

Yatralinks is one kind of fraud call canter. They are offering attractive deals with assured gift for today. Vivo v5s mobile and after the collect payment they doesnt responded properly.

Unfortunately payumoney also cant support to customer but while making payment i was given one assurance that gateway is payumoney so i paid but company is farud.

Just collect the money from peoples, after the payment they dont listen. I have called them to more then 50 times and sent email too.

My request to payumoney regarding this issue. But they cant do any help.

Mail after final payment
Dear customer,

Congratulations thank you for choosing a wonderful holiday package of 4 nights 5 days. For 4 adults, 2 childrens
We have received your payment in favor yatra links of rs.14, 998/-
Your payment id[protected].

Customer name mr ankit rathi
Contact number [protected]

Membership 1 year
Date of purchase 6th jan 2018
Date of valid 5th jan 2019
Payment id [protected]
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Mar 21, 2018
Complaint marked as Resolved 
...
Feb 16, 2018
Updated by rathiankit007
Fill these form by clicking below links, all who are cheated by yatralinks.

https://goo.gl/forms/ZfWNCZPHLHWuSuaA3
Complaint comments 

Comments

Send complaint on bellow emails.

[protected]@cert-in.ogr
[protected]@vsnl.com
[protected]@gujarat.gov.in
[protected]@gujarat.gov.in
[protected]@cbi.gov.in
[protected]@cybercrimehelpline.com
Dear sir,
you have already received gift item which docket no is of dtdc courier z49494115
if you want any hotel booking kindly inform us 21days in advance, you will get booking confirmation from our end . don't worry sir you will get service
rathiankit007's [Complaint's author] reply, Feb 28, 2018
They are fooling customer they have sended used sansui tablet so dont get cheated by above reply as they are there to harass customer as every time reply is sales team commit wrong and This has happened to me every time as their own people tell dont belive Abhishek, Pooja everytime new person call and tell sales team do fake commitment and even tough they mail through professional Id they dont follow that .

so have complained this matter to Consumer forum and Delhi Commissioner office .
rathiankit007's [Complaint's author] reply, Feb 28, 2018
So they will give you big big offer and Gifts commitment their employee Varun told that he will provide lenovo tab worth 15000 free gift and given used sansui 4g worth 2000 i will share model no xxxxxx
Yatralinks...they are big fraud & cheater making people fool...

Please see my communication with them...but they didn't reply

If anybody got cheated pls contact me...will drag them consumer court

Dear Yatralinks team,

Even after bringing my concerns many times in your notice over phone & email but you don't feel important to resolve it and even not bothered to respond the email.

This behavior makes me suspect that I am dealt by a fraud company named as "Yatralinks" who promise false commitments of valuable gifts to people and later changed their words saying "REFERRAL SCHEME" and denied to return promised/committed gifts.

Being a consumer I will fight for my rights against the mal practice at every possible way legally and socially.

Henceforth, any damages that you experience... YOU and ONLY YOU WILL BE Responsible.

Do you feel following are the genuine practice for driving the business...

1. Yatralinks sales executive promises/commits upfront valuables gifts to customer for buying travelling packages.

2. No disclosure/discussion/conversation/clarity about the hidden scheme called "Referral Scheme" while selling traveling packages.

3. Selling the same travelling package with additional amount promising of double valuable gifts. (Apple & Dell Laptops)

4. When customer raises his concern promptly, sales executive resist to come over phone and later when comes he admits his false commitment given to the customer, feels Sorry but ensured to deliver two gifts at least this time instead of four as committed earlier during selling the travelling package (In my case).

5. After many follow-ups by the customer for his committed gifts to Yatralinks team, finally they wake up and deliver a gift...but that was not the committed gifts against they have already taken additional amount.

6. When the customer complains about it to Yatralinks team, they try to divert and settle it with "Referral Scheme" and give explanation to the customer that there was no committed gifts and feel sorry about the commitment given by their sales executive.

7. When customer asks about the address of the company "Yatralinks", Yatralinks team don't want to share with the customer.

8. When customer asks to cancel his purchased travelling packages and refund the amount paid due to such conflicts as he lost his confidence over Yatralinks service because he feels if he goes for travelling what support he may expect after such incidents.

9. Yatralinks team impose arbitrary policy information for cancellation and refund the amount while the company "Yatralinks" itself has mentioned under its "Cancellation & Refund" policy that customer cancels the package within 10 days at 8.5% amount of package deduction as a processing fees and within 3 months from the date of purchasing company at 15% deduction and cancel the package between 3-6 months at 20% deduction rest whole amount will be refunded to the customer.

As I have purchased my packages on 13th Jan and 15th Jan falls under 15% deduction so please refund rest amount and inform me for the same at the earliest.

I am ready to return the gift that I received upon my cancellation of the package.

Hope this makes sense...and valid too legally and ethically and you have every supportive documents and conversation details for your knowledge.

Regards
My Name Is kunal patel From Gujrat, I have Purchased 1 package From yatra Links & Paid 14998 /- For 4 Night & 5 Days Package . We have enjoyed the Trip In Manali With our Family .Also I got Tab From Company side.

i want to Go again, With yatra Links.

Thanks a Lot For Giving a Good Services, And Making Wonderful Holiday.

Regards,
kunal
I am kunjan chotai from rajkot this is very fraud and scam making company they collect rs from their customers and they pick their phone and will come in 10 to 15 days will tell you every now and then want to complaint about this to police they have not send gifts and also not fullfilled the promise of booking hotel

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    Surat
    Gujarat
    India
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