Yatradham — room booking

Address: YatraDham EServices Private Limited,501, Ram Avenue, Vijayraj Nagar - RTO Road, Bhavnagar, Gujarat, India, 364003

Website: Yatradham.org

This is reg my booking IDs[protected] &[protected].

They are not ready to refund though I am cancelling within the time frame.
In confirmation voucher they have mentioned that cancellation request must be raised 4 days before check-in time. I raised 10 days before, still they are not ready and giving fake reasons.
I dont know 'Rameshwar Bhavan"where I had booked, I know Yatradham and now how they people can say cancellation policy is sub to accomodation policy of property. If it is, why they dont mention it with the point no 7 of confirmaiton voucher ?
This is cheating with the customers. Prior booking, I had checked with their customer rep also, I dont have recording. Request to check call recording of 01st Dec between the duration 1130 to 1215 hrs. Their rep clearly told that I can cancel even a week before.
Rs. 28000 is not a small amount for middle class family like us, due to some personal unavoidable reasons I have to cancel and I need my money back.
Request support pls.
Regards