Zerodha Broking Ltd — Refund was not initiate of my failed mutual fund transaction of 50k

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Zerodha Broking Ltd

After regular fallow-up with Zerodha support & @BSEStARMF still i didn't get refund of my fail transaction on 17-Jul-2022. Transaction done [protected]@zerodhaonline Coin platform.
It nearly 2months my money was blocked. And I did not any forward path without follow up with Zerodha support. And Every i got this copy paste answer.
Please resolve .
Ticket no : #[protected]
Please help and initiate my refund of my failed mutual fund transaction of 50k