Zest Money — zestmoney cancel my zestmoney loan amount

Address:	Bangalore, Karnataka, 560034
Website:	zestmoney.in

On 12th DECEMBER 2018 have raised a complain against ZEST money, but unfortunately issue not yet resolved.
On 13th DEC got message from ZEST money customer care :

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Hi Mausumi Panda,

Thank you for contacting us. I have raised the cancellation request with the merchant. If the voucher code has been added in your account, we will not be able to process the voucher code cancellation. The cancellation takes 10 days, as we need to contact the merchant and once we receive the update that the voucher is not used, then the loan cancellation will be processed.

Thanks and regards
Team ZestMoney.

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15 DAYS ALREADY LEFT also have lost a huge amount of penalty.
NOTE: I HAVE NOT USED THE VOUCHER CODES.WITHOUT USING THE VOUCHERS, HOW THE EMI IS GETTING DEDUCTED.
ITS A FRAUD COMPANY.

Cancel the Zest money loan amount, as that account is my Primary account and also connected with loan, credit card etc...I have lost a huge amount of penalty.

OR ELSE I WILL SUE A POLICE COMPLAIN AGAINST ZEST MONEY FOR FORGERY .