Zet — Refund Not Received for Rejected FD Payment Made on 17 February 2026

Website: zetapp.in

Title: Refund Not Received for Rejected FD – Payment Made on 17 February 2026
I am writing to raise a complaint regarding the non-refund of my payment by the ZET platform.
On 17 February 2026, I made a payment through Google Pay for creating a Fixed Deposit on their platform. However, the FD request was rejected, and the amount was supposed to be refunded to my original payment method.
It has now been almost 20 days, but the refund has still not been credited to my account.
Whenever I contact their customer support, and even after sending 4–5 emails, they repeatedly ask me to share my complete bank statement to verify the refund. I have clearly informed them that sharing my personal bank statement is unsafe and raises serious privacy and security concerns.
Instead, I have requested them multiple times to provide the UTR number, transaction reference, and refund date, so that I can verify the transaction directly with my bank. However, they have failed to provide any such details and continue to send repetitive template responses, which does not help resolve the issue.
Despite multiple follow-ups and reminders, the issue remains unresolved and my funds are still being withheld. Recently, they even sent a final email stating that if I do not provide my bank statement, they will treat this complaint as closed from their side, which is completely unfair and unacceptable.
A financial service provider should maintain proper records of transactions and refunds and should not demand sensitive personal banking documents to confirm a refund.
Transaction Details:
Name: Partipan Jaganathan Devendra
Mobile Number: [protected]
Payment Date: 17 February 2026
Payment Method: Google Pay
Purpose: Fixed Deposit creation on ZET (credit card against FD) platforms
Status: FD rejected but refund not received
I request the concerned company to immediately process my refund or provide the UTR / refund transaction details without any further delay.
If the issue is not resolved promptly, I will be compelled to escalate the matter through the RBI Complaint Management System, National Consumer Helpline, and Consumer Court for appropriate action.