[Resolved]  100Bestbuy.com — Cheating the customers with false promise

Address:

New Delhi, Delhi

Sir, On 12 nov, 09:22 pm, i received a mail from 100bestbuy website that i will get sony xperia z2 on special price of rs. 699. Accordingly, i paid the amount, and immediately i got a call from this office that i have been selected in first 15 lucky contestants. Out of which 12 contestants will be getting this mobile. The lucky draw will be there on 20 nov, and definitely i will be selected in this contest. I will also receive gift items (One iball tablet, one power Pack and one wrist watch. These items will be delivered to my home address within 03 to 04 days. But for this i have to pay rs. 9999/-. Then only i will be eligible for this contest and gift vouchers as promised by customer executive mr. Ramesh kumar gupta of this company. Accordingly i again paid rs. 9999/-. He told that this amount Will be reflected in my credit balance with 100bestbuy site and i can use this credit amount for future shopping. On 13 nov 2014, when i called this office, to my surprise, from my gift voucher watch was missing. Another surprise was that my gift voucher will take 15 days for delivery and the lucky draw will be on 30 nov 2014 as told by customer care rep. Again in the evening, i received another call from this office, and i was offered to pay rs. 499 along with rs. 9999/ with gift vouchers of micromax phone, camcodor and power pack then i told rep about my previous payments which i have already made to them. Now with this complete story, i feel that they are making false promises to individuals and also they are not stick to their commitment to customers. I made several mails to them and asked some specific quires as follows: 1) i have seen so many complains against your company about cheating, weather it is correct? 2) my three gift items should be send to me immediately as promised by your representative. 3) kindly provide me the complete details of your contest and when is the lucky draw. 4) intimate me about the 12 winners along with their details for my record. 5) kindly refund amount of rs. 9999/-. After so many telephonic conversations they only delivered me gift items. And now they are not telling anything about the contest. I also asked them to provide me the details of 12 lucky winners which they are not giving. The customer care is not responding. I made several mails to them, they are not replying properly. Sir, kindly help, they Are cheating so many peoples every day. Kindly take appropriate action against them. My transaction reference no. Is 32953462 dated 12 nov 2014.