Verified Support
Sep 07, 2021
Ace2Three Customer Care's response Greetings from Ace2Three.
With reference to your mail we understand that your concern is in regards to your deactivated account.
Please be noted that your account got deactivated under multiple account policy and now we request you to continue with your primary account in which your KYC is verified.
Also we see that you have some remaining balance in your deactivate account, to discuss about the same we suggest you to get back to us from your registered mail id to "[protected]@a23.com" so that we could assist.
Note: Ace2Three does not entertain multiple user ids for the same player. Hence creating multiple accounts by the same user is against the acceptable user policy of one user id per player.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team Ace2Three.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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