Acer India — COMPLAINT SERVICE ORDER # 1297810I , Highly Disappointed With The Purchased ACER Product - Regarding

Address:

Chennai, Tamil Nadu

Hi Respective Authorities, This is in regards the SERVICE ORDER # 1297810I against which i have submitted my handset at the HCL TOUCH Services Ltd, Chennai . The issue on the handset seems to be serious as it all happened all of a sudden where the battery got discharged, got heated up and the camera stopped working with the error messages popping up on the screen . I tried charging up the handset unfortunately inspite of that, it was not charging and i can see the charging symbol ON even without the charger being connected to it . So, the Service Executive at the HCL Touch Centre gave me a Tentative Time of 7-10 days for resolving the problem on the handset as they haven't concluded yet of what could be the possible reason for the problem on the handset and told that the CAMERA MODULE might be replaced, and as they don't have ready stock for it, it needs to be ordered and then repaired. So, having ready spares, ordering it etc is not my problem whereas my problem is the given duration of 7-10 days which is not acceptable being a customer as i do not have a standby phone which i can use it for my official and personal purposes . So, it's a humble request to provide me a solution at the earliest possible and if it can't be rectified then i request you to just REFUND me my money back for the purchased product or REPLACE me the purchased product, as i got really disappointed with the product as I've never experience any kind of issues or problem with the other major brands like SAMSUNG & MICROSOFT which i have used earlier . I had a great hope on ACER thinking as it's one of the major IT manufacturing concern and it's SMARTPHONES will certainly be of the same level . Unfortunately i got disappointed with my Assumptions . Anyway s , awaited for a positive revert for the same & i'm saying this again that I CANNOT WAIT FOR 7-10 DAYS FOR MY SUBMITTED HANDSET TO GET REPAIRED . I need a solution asap . Awaited for a positive revert as an acknowledgement . Thanks & Regards, Anand Sankaran Iyer +91-[protected]