[Resolved]  ACT Fibernet — Fluctuation in speed

Address:

Hyderabad, Andhra Pradesh

I Syed Salahuddin Ahmed is a beam customer for more than 3 years and currently on B-Max 999 plan. I had previously placed a complaint on October 2 on this forum for frequent disconnections and limited connectivity. Well the person whom I spoke to said to me to place further complains on beam portal page but whenever I tried to reach the portal page after I used to write my complain it used to say your session has timed out and again I tried couple of times but always my session expires and for so many days my complains never went through. Then on October 10th I placed a request on [protected]@beamtele.com through my email for increasing my package speed as still I am having lot of slow speed issues and I mentioned that your rival hathway is offering 50Mbps speed with same download limit and same price, I was told that my complaint has been escalated to concerned team and I will be contacted and till next 6 days I was not given any message and no one contacted me (This shows how beam gives a damn attitude to customer) when I again placed a complaint on October 16th I was contacted on 17th through mail (not even a call from the customer service executive apologising for the delay more importantly I think the team has to save the company money so if they waste it in a phone call the company will incur loss) and also a ticket generated with number 14381361 then no one contacted me on 17th itself as I already wasted so many days. Then on 18th at a odd hour of 8:30 p.m the technician called and asked me what is the problem and I explained to him that there is frequent slow speed in connection (LOOK AT THE PHOTO I ATTACHED WHICH IS 100% TRUE AS FAR AS YOUR CONNECTION IS CONCERNED). Even though I have 15 Mbps speed the youtube vidoes I watch freeze midway and it keeps showing buffering but never moves forward and my downloads stop at sometimes 95% or even 99% and I loose connection it gives error unable to contact the DHCP server check your internet connection and try again so I have again download this same file and this has messed up my download limit (WHAT IS USE OF HAVING 60GB LIMIT WHEN IT IS BEING LOST FOR FREQUENTLY DOWNLOADING SAME FILES) because downloading the same file 2-3 times accounts to extra usage. The technician said if there is fiber cut or box problem I can fix it but slow speed is from server and I cant do anything in this regard you have to complain to the beam fiber company and they have to fix it from server. That is why I had asked beam to atleast increase the package speed to 30-35 Mbps if not 50 Mbps which is being offered by your rival hathway so that even if speed becomes slow it still will perform better but I think beam is more concerned about their profit rather than keeping the customer happy. Anyway cutting the long story short beam is not able to provide me proper service so I have taken decision to disconnect their services as I cant keep going through the same story again and again and keep suffering so please contact me and advise as to how I have to proceed to obtain a disconnection, I dont want your services from next month itself. My name is Syed Salahuddin Ahmed. My contact no is [protected].