ACT Fibernet — Harassment and threaten by calling and me sending SMS/ emails on a daily basis

shekarnee1

from Nizamabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hello, My name is Chandrashekar S from Brahmanwadi, Begumpet, Hyderabad. I feel a threat from ACT Broadband office for not paying the 6 months due which is actually to be paid by 22-Sep-2015 Even though I have raised this issue multiple times and received a mail from the Nodal Officer stating that they have caused inconvenience caused to me on Sep-9-2015 and that I can pay the due amount by 22-Sep-2015, I have been receiving at least 2-3 SMS and emails on a daily basis from ACT Broadband asking me to pay the amount due. I have ignoring them as I am told that I could pay the amount by 22-Sep-2015. Today (15-Sep-2015) I have received 2 calls (one from[protected] in the afternoon from a female rep. asking me to pay the amount soon even after telling her that I would pay the amount by 22nd Sep. It is so shocking and feeling so harassed that at 7:15PM there was yet another call from one Mr. Rajshekar who called from the cell number +[protected] and talking with me in a rude way stating that I need to pay the amount soon and when I explained to him that I have time till 22nd Sep he was rudely asking as to when I would pay the amount. I feel a threat and harassed by this organization as I am being disturbed all the time without being able to concentrate on my job/ work. It is so much of harassment feeling that I wish I could go to any extreme by this kind of harassment and ACT Broadband would be responsible for my actions. Regards,

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ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Valued Customer,

We sincerely apologize for the inconvenience caused. Please share your contact number, so that we can get in touch wit you.

Warm Regards,
ACT Fibernet Hyderabad

shekarnee1

from Nizamabad, Telangana

Hi, My contact number is[protected].

Regards,
Chandrashekar S

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Valued Customer,

Thank you for sharing your contact number, we will get in touch with you.

Warm Regards,
ACT Fibernet Hyderabad

shekarnee1

from Nizamabad, Telangana

Hello.

This is the nth time I am receiving this kind of mail wherein it clearly says that I need to pay my due by 10th Sep, or within 7 days in receipt of this mail.

I have a 6 months package which is valid till 22nd Sep. and why is ACT asking me to pay this amount even before the actual due date and I feel that this is like a threat and harassment, which I have already raised with you Sir/ Madam but still have been receiving such threating kind of emails and SMS on a daily basis, which is unbearable and frustrating as if I have taken some loan from your organization and not returning it.

I received this email at 6:44 PM today as below. I am not able to believe as to why ACT is harassing me in this fashion and do you wish that I could take the extreme step and Blame ACT for my action.

********************************************************
[protected] Forwarded message[protected]
From:
Date: Fri, Sep 18, 2015 at 6:44 PM
Subject: Statement of Account
To: [protected]@gmail.com

Dear Subscriber,

Please find attached Your Latest "Statement of Account" with ACT (Atria Convergence Technologies Pvt Ltd). The same is also available on portal.actcorp.in under My Account section

Kindly note that your Due Date is 10th, of the month. You are requested to clear your dues within this timeline to avoid any inconvenience. ACT offers several convenient options to you, for clearing your Dues -

1. Pay through Automated Payment Service - You can now pay your bills through our Automated Payment Services on Interactive voice response ( IVR) . To know more call us on[protected] and press option - 3

2. Pay Online - Visit "My Account" Section on portal.actcorp.in and use "Pay Bill" to clear your dues. Alternatively you can also pay via our website www.actcorp.in using your Visa Card/Master Card/American Express Card/Diners Card/JCB Credit

3. Pay at eSeva - You can also pay your dues at any of the ESEVA centers in the city. To find the eseva center nearest to you, please visit www.esevaonline.com

4. Pay at APOnline Centers - You can now pay your dues at the APOnline Centers in Hyderabad. To find your closest center, Please visit www.aponline.gov.in

Pl clear your dues online via above options [protected]@beamtele.com within 7 days of receipt of your Invoice also you can call us at[protected] to seek any billing clarifications.

Resolver Tool:
ACT Introduces the new resolver tool, an exclusive software to fix all your basic connectivity problems yourself. It has an inbuilt speed test functionality and various other features which will not only help you identify problems but also enable you to resolve basis issues without having to register complaints. Kindly download and install this tool in your systems. Sincerely, Billing Department
-ACT Fiber(Formely Beam Fiber).

Regards,
Chandrashekar S
Voice: +[protected]
[protected]@gmail.com