[Resolved] ACT Fibernet — Limited or no connectivity. | |||
I have been a beam telecom customer for the past 3 years and you can check my record have never defaulted on my payment. I am complaining from past half month for limited or no connectivity issue but this has not been fixed. Before I proceed further here are the details of my complaints made DATE Ticket No issued Remarks [protected][protected]-------- Sept 17th[protected] Not Resolved Sept 25th[protected] Not Resolved Sept 27th 2014 (2 calls made[protected] Not Resolved Sept 28th 2014 (2 calls made[protected] Not Resolved Sept 29th 2014 (2 calls made[protected] Not Resolved Sept 30th[protected] Not Resolved Oct 1st[protected] Not Resolved Oct 1st[protected] Not Resolved Oct 2nd[protected] Not Resolved Also I want to point out few things more about the customer service people. They are very impatient and sometimes do not listen properly to what the consumer is saying. I have asked the customer service people so many times that I want to speak to higher authorities they always tell that they are really busy and will arrange a call back and this never happens. It is we the customers who pay for their jobs and they do not have time to listen to customer grievances. I have wasted lot of money on calls and they put me on hold for so long and also even though I have internet service at my home I had to go to internet cafe and use the internet thus paying extra out of my pocket. Lastly I want to say I m really fed up with Beam telecoms casual attitude if they cant provide me proper service they can let me know I will be more than happy to disconnect my connection and go to hathway who is providing 50 Mbps Speed for 1000 bucks with same download limit of 60 GB. I want someone from beam to contact me and let me know what is the progress. My name is Syed Salahuddin Ahmed. My mobile number is [protected] Eagerly awaiting a favourable response. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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