Afton — Not getting updates for the component I sent to Chennai for 15 days

I'm from Visakhapatnam I have sent a treadmill (Xterra 3.0) from the Afton center of Visakhapatnam to Chennai, and I have no news of when it'll be ready by, initially, when I sent it from here I was told it'll be back by 5 days, it's been 15 days, the guys here tell me to call up Chennai office, I then get told by the people at Chennai office it's still in progress for the past 10 days, they have been giving me no updates for the same. This is really bad service, and I'd like you to take necessary actions for the same.