Comments
Dear Sir,
This is a serious issue, please be patient and read entire email. I had purchased Afton M7 treadmill from flipkart which arrived around second week of april.
The first issue which I observed is that one of the legs of treadmill does not stay on ground. To keep it levelled the person who came to assemble the machine kept a cloth beneath it.
After about 1 and half month the product started making a squeaky noise. I contacted afton service for this and they sent a service man immediately next day. The service man said the bush is damaged and will need replacement and that he will be coming within 3 days with it. Even after a month he didnt came and game same reason everytime that part has not arrived.
Finally he came to fix the treadmill TODAY, and then I found that the part with which he came does not belong to this treadmill and could not be fit. He tried to fix it forcefully but couldnt.
Also while he was fixing he fully opened the treadmill for which he forcefully removed sides of the treadmill which were stuck with double tape. And to re assemble the machine again he used some low quality tape from outside which makes a lot of noise
To remove the damaged bush he used a blade to cut it off, and when he couldnt put the new bushes into the machine he had to put the old bush back again(which was cut by blade)
I contacted the Pune branch manager Sharad for this, he said the part is not available and I will have to wait till it comes. I asked him to send his statement in an email so that I can contact flipkart for a replacement, but he didnt do it and said he cannot do anything. I asked him his email address and he still was reluctant to give me that. He kept on saying we cannot do anything in this and that I have to contact flipkart for addressing this issue.
How is this a problem with flipkart if Afton cannot fix this?. How much do I have to wait, already waited for a month? Why was the service man sent with a part belonging to different treadmill than mine? Why is the manager so irresponsible for providing service to customer?
Its been three months since i got this product and already so many problems. The manager over here doesnt care if my issue is resolved or not.
I have spent Rs.55, 000 on this and its all gone with Aftons stupid service.
Please provide a definite resolution for this problem, I still pay EMI for this product.
Afton is a big company, and I am sure you grew this much because of good customer satisfaction.
While replying please also keep Sharad in cc, hes not ready to give his email address to me.
My details:
Abhishek Agarwal
Onkar niwas, sudarshan nagar, chinchwad, Pune
Contact: [protected]
Treadmill: M7
This is a serious issue, please be patient and read entire email. I had purchased Afton M7 treadmill from flipkart which arrived around second week of april.
The first issue which I observed is that one of the legs of treadmill does not stay on ground. To keep it levelled the person who came to assemble the machine kept a cloth beneath it.
After about 1 and half month the product started making a squeaky noise. I contacted afton service for this and they sent a service man immediately next day. The service man said the bush is damaged and will need replacement and that he will be coming within 3 days with it. Even after a month he didnt came and game same reason everytime that part has not arrived.
Finally he came to fix the treadmill TODAY, and then I found that the part with which he came does not belong to this treadmill and could not be fit. He tried to fix it forcefully but couldnt.
Also while he was fixing he fully opened the treadmill for which he forcefully removed sides of the treadmill which were stuck with double tape. And to re assemble the machine again he used some low quality tape from outside which makes a lot of noise
To remove the damaged bush he used a blade to cut it off, and when he couldnt put the new bushes into the machine he had to put the old bush back again(which was cut by blade)
I contacted the Pune branch manager Sharad for this, he said the part is not available and I will have to wait till it comes. I asked him to send his statement in an email so that I can contact flipkart for a replacement, but he didnt do it and said he cannot do anything. I asked him his email address and he still was reluctant to give me that. He kept on saying we cannot do anything in this and that I have to contact flipkart for addressing this issue.
How is this a problem with flipkart if Afton cannot fix this?. How much do I have to wait, already waited for a month? Why was the service man sent with a part belonging to different treadmill than mine? Why is the manager so irresponsible for providing service to customer?
Its been three months since i got this product and already so many problems. The manager over here doesnt care if my issue is resolved or not.
I have spent Rs.55, 000 on this and its all gone with Aftons stupid service.
Please provide a definite resolution for this problem, I still pay EMI for this product.
Afton is a big company, and I am sure you grew this much because of good customer satisfaction.
While replying please also keep Sharad in cc, hes not ready to give his email address to me.
My details:
Abhishek Agarwal
Onkar niwas, sudarshan nagar, chinchwad, Pune
Contact: [protected]
Treadmill: M7
a.o.agarwal's reply, Sep 21, 2016
Please correct mobile no as 9823155919
Regards,
Shahid Shaikh
Thane