Air Asia — Baggage refund

I booked ticket from ixigo and buggage for
Directly through airasia under this pnr #j24p9c, my ticket Amount has been refund but still waiting for my buggage refund, I already raise complaint 44 times but still i did not get my refund every time they close the case without any action.
Flight ticket has been cancelled in April month but still no resolution anyone can help on this .

Thanks