Air Asia — Manual check-in 200 rs requested by check-in staff

Address:

Imphal Tulihal international Airport Manipur

Dear Air Asia,
This complain is regards to the Manual check-in fee requested by check -in counter staff as on 7th May 2022 with PNR - Y1W1SS TIME 17:10 IST.at Imphal -Tulihal international Airport Manipur which has departing from IMPHAL to DELHI.
I was quite shock as the staff from the counter where requested me to pay 200 rupees for Manual check-in as I forgot to web check-in. Web check-in machine at the airport are not in service for self-check-in.
This complain is regards to additional fee requested by the staff for Manual check-in at the counter and also the counter are not rush during the check-in time.
Kindly support Air Asia and related department to take action for this regards. It’s the only airport which has been requested to pay the amount for check-in charges. Kindly intervene to resolve this issue where DGCA/AVIATION REGULATOR has not been issue such regulations.

Regards
Rajkumar singh