Air Asia — Suddenly cancel booking

Address:

2d-03-01，Jalan Semarak Api1，Bandar baru, jalan semarak api 1, bandar baru

[protected]
Your Air Asia You let the client know that their hotel is canceled until they arrive at the hotel， and now you just said sorry and just refund the CREDit？ That day is my birthday!! You all ruined my birthday!!! Do you know how much time we spent looking for the hotel that day? How many calls were made? And it happened to be a holiday that day, and we couldn't find a ### hotel, even if it was just an ordinary B&B!! How are you going to pay for my loss and the joy of celebrating my birthday??

The hotel told me that it had already told you not to accept reservations two days before I booked this hotel, But I can still book this hotel on your app!

I really can't believe that a listed company of yours can do something like this!!